Kavya K

Business Operations Analyst

Accenture Solutions Pvt Ltd | Bengaluru, KA
06/2019 – 11/2025
A global professional services company specializing in IT services and consulting

• Provided end-to-end operational support for the Procure-to-Pay (P2P) process, ensuring efficient and compliant transaction processing across multiple business units.
• Utilized ERP tools including Oracle, SAP SRM, and SAP R3 to manage requisitions, purchase orders, and invoice reconciliations.
• Delivered Tier 1 functional support for procurement systems, troubleshooting requisition, PO, and receipt-related errors to maintain smooth transaction flow.
• Facilitated timely payment processing of PO and non-PO invoices, coordinating urgent payment requests and assisting with monthly accrual submissions.
• Conducted match exception identification and resolution by researching and reconciling invoice discrepancies and shipping disputes.
• Managed PO creation, amendments, and validation, ensuring compliance with multilevel approval controls and procurement policies.
• Supported Sourcing Professionals with tactical procurement activities, maintaining preferred supplier lists and ensuring adherence to company governance standards.
• Prepared and analyzed governance reports (weekly, monthly, and first-time-right reports) to track operational performance and compliance.
• Delivered training sessions for new hires and purchase requisitioners on catalog and non-catalog purchasing processes.
• Led User Acceptance Testing (UAT) and System Integration Testing (SIT) for Oracle implementations to validate process improvements and system enhancements.
• Proactively identified and recommended process optimization opportunities, driving continuous improvement in procurement operations.
• Maintained and organized the team repository, including RORO (Roll-On/Roll-Off) components and related assets, ensuring proper version control and integration of RORO modules.

• Ownership of installation projects for purchased services by coordinating with internal sales teams
• Coordinating with sales, logistics, and distributors for shipment issues and delivery status
• Assisting in installing and repairing HPE products and components
• Drafting and upgrading technical documentation for reference
• Logging tickets for customers experiencing issues with servers
• Monitoring projects as an end-to-end process
• Interacting with teams to solve customer issues
• Assisting partner teams during onsite installations
• A multinational information technology company specializing in servers, storage devices, and networking