Reading
Kavya Khandelwal
Lucknow
Summary
Dynamic intern at Krishnabhi Associates, adept at enhancing client satisfaction through effective communication and problem resolution. Leveraged strong interpersonal skills to build lasting relationships and utilized data management expertise to streamline account processes. Successfully identified upselling opportunities, contributing to overall client engagement and retention.
Overview
2
2
Certifications
Work History
Intern
Krishnabhi Associates
07.2025 - 09.2025
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Delivered presentations showcasing company offerings, effectively communicating value propositions to prospective clients.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Education
BBA -
National PG College
Lucknow 04.2001 -
Skills
Fast learner
Team collaboration
Interpersonal and social skills
Microsoft Office Suite
Email management
Communication skills
Client relationships
Data management
Spreadsheet tracking
Records administration
English Fluency
Certification
Work Smarter with Microsoft Word at Coursera
Interests
Travelling
Timeline
Intern
Krishnabhi Associates
07.2025 - 09.2025
Microsoft Excel at Coursera
05-2025
Work Smarter with Microsoft Word at Coursera
10-2024
BBA -
National PG College
04.2001 -