Kavya Kovuri

• Managed fraud prevention and claims processing, initiating chargebacks and analyzing fraud scenarios
• Performed thorough analysis of financial transactions to detect irregularities and suspicious patterns
• Reviewed merchant evidence to determine liability and ensure accurate resolutions
• Processed cases for pre-arbitration, providing clear and well-supported decisions
• Investigated customer payment activity, account statements and overall account summary to identify fraudulent transactions
• Applied careful scrutiny to transactions, identifying fraud such as account takeovers, payment fraud, chargebacks, and potential AML violations
• Recognized for strong performance and promoted to handle multiple specialized queues, gaining exposure to a wide range of dispute processes, including cancellation, provisional credit not released, MCom credits, process resolution, and aged transactions, contributing to operational efficiency and service consistency
• Maintained a high standard of service and consistency, improving workflow and dispute resolution efficiency
• Collaborated with internal teams to ensure timely case resolution and client satisfaction.

• Acquired knowledge about secondary markets and developed a deep understanding of financial concepts.

· The V-axis internship program offered comprehensive training in MS-Office tools, which greatly contributed to my proficiency. Additionally, it played a significant role in improving my communication and presentation abilities.

• Managed fraud prevention and claims processing, initiating chargebacks and analyzing fraud scenarios
• Performed thorough analysis of financial transactions to detect irregularities and suspicious patterns
• Reviewed merchant evidence to determine liability and ensure accurate resolutions
• Processed cases for pre-arbitration, providing clear and well-supported decisions
• Investigated customer payment activity, account statements and overall account summary to identify fraudulent transactions
• Applied careful scrutiny to transactions, identifying fraud such as account takeovers, payment fraud, chargebacks, and potential AML violations
• Recognized for strong performance and promoted to handle multiple specialized queues, gaining exposure to a wide range of dispute processes, including cancellation, provisional credit not released, MCom credits, process resolution, and aged transactions, contributing to operational efficiency and service consistency
• Maintained a high standard of service and consistency, improving workflow and dispute resolution efficiency
• Collaborated with internal teams to ensure timely case resolution and client satisfaction.