KAVYA K T

Customer Service and Operations Specialist with 5+ years of experience in fast-paced, client-focused environments. Demonstrated expertise in order management, customer relationship handling, issue resolution, and process optimization. Proven ability to lead as a Subject Matter Expert (SME)—supporting team performance, addressing process escalations, and ensuring service level agreements (SLAs) are consistently met. Proficient in using tools such as Tally ERP, MS Excel, and CRM systems to manage customer interactions, track orders, and streamline workflows. Recognized for delivering exceptional post-sales support, collaborating with cross-functional teams, and driving customer satisfaction and retention.

• Led customer order management processes for over 100+ orders per week, ensuring 100% accuracy from order entry to dispatch, resulting in a 15% reduction in order errors.
• Resolved high-priority customer escalations with a 98% satisfaction rate by acting as an SME and liaison between internal departments and external clients.
• Streamlined post-sales issue resolution, including damaged/missing deliveries, by coordinating with 3rd party vendors and couriers—achieving a 20% improvement in turnaround time.
• Trained and supported new team members as part of a pilot customer service team, contributing to the onboarding and process readiness of 10+ colleagues in less than 3 months.

Reading short articles | Mindfulness and self-care | Planning and organization |  Quality family time