KAVYA MANI

PMO/Program Management:

• Actively focussed on program Governance, proactively monitored its progress, resolved issues and initiated appropriate corrective action by managing communications with all stakeholders. Coordinated with cross-project activities, Managed the Program documentations and strived towards successful delivery of the Programs.
• Streamlined the Program Management Processes by setting up regular meetings with the EM’s, Defined Project Management Metrics, Team Collaboration and Communication, Keep the JIRA with up to date information with its progress/status on a frequent and regular basis.
• Program Managed multiple programs like Cross Border, Geo Intelligence, and initiatives like Bitbucket, Sonarqube, Datadog , auth and auth keycloak, Client PII Encyption adoption etc

Google Site: Designed and published Intranet page which,

• Provided Organizational Clarity
• Improved Internal Communication
• Helped Employees Find Information
• Boosted Recognition and Reward
• Simplified Employee Onboarding
• Encouraged Knowledge Sharing
• Document management in a centralized location.

AWS Cost Reports: Standardized the report, ensured that the report is accurate and delivered in a timely manner by engaging with the third parties. .Regularly update the AWS cost (Day/Month wise) for the management and Architects to analyze the Trend of the Cost and work on the Cost optimization

• The information is vital for management to make strategic decisions & work towards cost reduction. The analysis of the cost trend served to be helpful for both the management and investors.

Dashboards: Using Google Looker Studio ; Designed, automated and introduced dashboards to show a comprehensive overview of data from different sources, also monitoring, measuring, and analyzing relevant data in key areas. Automated the dashboard to reduce manual intervention and also reduce time & Effort.

• Weekly Dashboard with Program updates for the Steering Commitee Meetings. Strategic overview and reporting on all programs are covered in this dashboard.

• Organize programs and activities in accordance with the mission and goals of the organization
• Present weekly Project & program updates to CEO, Risks/Challenges etc
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services
• Producing accurate and timely reporting of program status throughout its life cycle
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identify key requirements needed from cross-functional teams and external vendors
• Develop and manage budget for projects and be accountable for delivering against established business goals/objectives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Analyze, evaluate, and overcome program risks, and produce program reports for management and stakeholders
• Google studio Dashboard: Interactive dashboard
• AWS Cost Analysis and share the trend with the management, projected forecast and expected spend for upcoming months
• Google studio Dashboard: Interactive dashboard to present the Key performance metrics, Operations metrics, deployment metrics, Root cause Analysis, AWS Infrastructure Cost
• Google sites: Designed and built the intranet website for the company.

Portfolio Reporting

• Monitor, track and liaise with I&A projects and conduct portfolio and / or status reporting including status, risks and issues
• Prepare and/or maintain resource plans for I&A projects, by generating, consolidating, updating weekly and monthly resource reports (packs / workbooks) as per requirements from I&A Program, Project, Delivery Managers & PMO
• Keep meeting schedule / calendar and action log at overall program or project level if it is needed
• Build effective relationships with PMs, other I&A team members and stakeholders located in various geographies to resolve & support issues and concerns in a professional and timely manner

Portfolio Governance

• Act as SME in maintaining I&A projects on Clarity through necessary funnel process while collaborating with Global PMO & project managers
• Ensure the I&A project status & data is complete & accurate

PMO Document Repository

• Maintain on- boarding packs, user manuals, training materials, reports, scorecards and lessons learned documentations
• Manage & develop the I&A PMO SharePoint sites in an integrated way.

Leadership:

• Inspired every team member to perform and produce their best
• Analyzed the assigned projects and distributed tasks to the members as per their area of expertise
• Analyzed the individual performance of each team member & motivated them to perform even better
• Coach all team members and motivate them to produce desired results
• Process Improvements and Standardization

Financial Analysis:

• Performing monthly forecast and budget variance analysis using diver reports
• Creating parameter based predictive financial models for the group to assist in full year financial forecasting
• Performing revenue forecast variance analysis to determine the impact of rate, volume and mix variance
• Performing revenue leakage analysis at a project level Group Governance:
• Coordinating steering committee meetings
• Preparing management presentations
• Creating and maintaining project plans based on inputs from the Project Managers
• Creating reconciliation processes to ensure accuracy of data

Operational Efficiency

• Maintaining the detailed Documentation on the process
• Consolidation and analysis of the data collected from program status information, comparing results with baseline and communicating status to the management for review
• Standardization methods are followed with regards to the way data is collected and presented as reports to the management

Key Improvements:

• Designed and developed Operational and financial dashboard automation using Excel PowerPivot data models
• Automated large data files and complex reports using Excel PowerPivot
• Experienced in standardizing operational processes across multiple support teams
• Mentored and coached team members to improve their skills
• Standardized the processes, Created & Documented processes
• Prepared monthly financial forecasts and annual budgets.

• Training and mentoring the new hires on the process
• Log cases as per the mails from customers and route them accordingly
• Event manage the cases from the time of creation till closure to keep up Service Level Agreement
• Responsible for maintaining good Business relationship with all customers
• Monitor any immediate irregularities or issues found and inform to the team leader or to the duty manager on time
• Take ownership of the case and action the case appropriately
• Meet schedules and adhered to them rigorously
• Actively shared best practices and ideas that benefited colleagues.