Kavya Nambiar
Technical Architect
Summary
Experienced technical professional specializing in implementing and optimizing IT solutions with a proven track record of driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Recognized for adaptability and strong focus on achieving tangible results.
Overview
11
11
years of professional experience
1
1
Certification
1
1
Language
Work History
Associate Technical Architect
Plat4mation
01.2024 - Current
- Company Overview: Plat4mation B.Vwww.plat4mation.com
- Managed Services
- Technology Used ServiceNow, JIRA, Lucidchart, Sharepoint, Microsoft Office Tools
- ServiceNow Modules ITSM, HRSD, SecOps - Incident, Platform - Instance security Center, Archiving
- Setup platform governance with Quality4U. Naming conventions, Best practices, Instance insights
- Streamlined Deviation Management
- CICD automations using Xtype
- Data archiving strategy
- Automation with UIPath and ServideNow to automate the lifecycle of robotics process. Mapped Robotic processes into CMBD and enabled their lifecycle within the cmdb integrating with Request Management, Flow designers
- POV on NowAssist for creator to review area of improvements for Developers.
- Working on enabling citizen development within teams to enable them to create catalog items by themselves leveraging NowAssist features. Proposed usage of a hybrid approach after conducting extensive research on existing use cases and current process review
- Review of Health Scan reports and identify areas of improvements like - Analysed the database footprint over time and identified areas of improvement to manage footprint such as enabled regular cleanups through cleanup jobs, table rotations, data archiving. Platform restrictions on attachment management
- Plat4mation B.Vwww.plat4mation.com
Technical Consultant, Senior Technical Consultant
Plat4mation
11.2021 - 12.2023
- Company Overview: Plat4mation B.Vwww.plat4mation.com
- Client Heineken
- Project: Managed Services
- Technology Used ServiceNow, JIRA, Sharepoint, Microsoft Office Tools
- ServiceNow Modules ITSM, HRSD, SecOps - Incident
- Involved in the Heineken Managed Support Transition in creation of detailed transition plan and transition checklist
- Setup Dynamic translation on the incident form for comments and worknotes translation.
- Migrated existing solutions for dynamic translation with deprecated spokes to latest version
- Setup Automations using Microsoft AD Spokes to automate grant and revoke access for users to Azure/Active directory groups
- Worked on Successfactors - ServiceNow Integration to automate Joiner Mover Leaver process within Heineken to ease employee onboarding, offboarding journey. Made use of Flow designer, data stream actions, Request Management, Translation, notifications
- Improve text searches within Portal for Knowledge articles, by reviewing and updating text index configurations
- Worked extensively on Change management process improvements involving change model updates
- Worked on Spikes and POCs related to Agent workspace, Incident module to review usage of new ServiceNow feature
- Service Portal enhancements
- Worked on ServiceNow upgrade. Performed gap analysis on ITSM and HR module, worked on pre and post upgrade activities, atfs
- Predictive Intelligence Virtual Agent enhancements
- Plat4mation B.Vwww.plat4mation.com
Senior Developer
Genuine Parts Company
10.2019 - 10.2021
- Company Overview: Genuine Parts Company /Automotive and Industrial Parts/
- Project: ServiceNow ITSM Onboarding & Master Data Management
- Technology Used ServiceNow, Microsoft Excel, Microsoft Powerpoint
- ServiceNow Modules Vanilla Implementation - ITSM, SPM
- Served as module lead for Service Catalogs and ITSM implementation
- Conducted requirement gathering and show-and-tell sessions for clients
- Analyzed existing service catalogs and planned their migration
- Converted service catalog workflows to Flow Designer
- Implemented Microsoft AD integration for user onboarding/offboarding using Integration Hub and Flow Designer
- Performed orchestration with Active Directory for user/group management
- Configured Single Sign-On with Azure AD
- Worked on change management workflows, including risk assessments, form changes, and auto-closure
- Migrated KB articles and worked on KB setup and workflows
- Handled migration of update sets and defect fixing
- Genuine Parts Company /Automotive and Industrial Parts/
Associate Consultant
AXA Companies
08.2014 - 01.2019
- Company Overview: AXA Companies, Worldwide /Insurance Management Company/
- Project: ServiceNow ITSM Onboarding & Master Data Management
- Technology Used ServiceNow, Microsoft Excel, Microsoft Powerpoint
- ServiceNow Modules ITSM - Incident Management, Active directory, Orchestration, Reporting & Dashboard
- Managed ServiceNow data loading (users, roles, groups) using import sets, data sources, and transform maps.
- Developed core ServiceNow components: Business Rules, Client Scripts, UI Policies, forms, and Service Catalogs/Workflows.
- Implemented SLA and ACLs and created Knowledge articles.
- Built reports/dashboards for data and process quality KPIs and performed regular data quality checks.
- Conducted and delivered ServiceNow roadshows and workshops for clients and deployment teams.
- HP PPM Version upgrade and Reporting Enhancements using SAP BO
- Managed end-to-end PPM version upgrades, including impact analysis, service pack installation, and client-specific customizations.
- Performed extensive work on Time Management Module code modifications and package performance enhancement.
- Conducted impact analysis and modification for Business Objects reports, including ETL and Universe maintenance.
- Handled PPM entity migration across environments and onboarding of new regions.
- Automated Time Sheet notifications and data extraction, and managed Incident/Change Management for critical issues.
- AXA Companies, Worldwide /Insurance Management Company/
Education
Not Provided -
Not Provided
Skills
ServiceNow
JIRA
Lucidchart
Sharepoint
Microsoft Office Tools
Microsoft AD integration
Flow Designer
Data archiving
Automation with UIPath
Change management
Knowledge management
Certification
Not Provided
Timeline
Associate Technical Architect
Plat4mation
01.2024 - Current
Technical Consultant, Senior Technical Consultant
Plat4mation
11.2021 - 12.2023
Senior Developer
Genuine Parts Company
10.2019 - 10.2021
Associate Consultant
AXA Companies
08.2014 - 01.2019
Not Provided -
Not Provided
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