Kavya P Sathyan
Bangalore
Summary
Dynamic professional with a proven track record at Dell EMC, specializing in presales consulting and technical troubleshooting. Excelled in roles requiring strong technical acumen and sales operation skills, achieving top performer status for four consecutive quarters. Expert in crafting solutions that enhance customer experience and drive revenue growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assosciate Sales Engineer Analyst
Dell EMC
Bangalore
04.2022 - Current
- Executed responsibilities within the Pre-Sales Center of Excellence team as a Sales Engineer Analyst.
- Facilitated the creation of quotes, power calculations, RPQs, technical assistance requests, and technical drawings for storage and switch products.
- Create, verify, and offer solutions aligned with requestor's requirements.
- Experienced with SPMD, OG, AMDV, Live Optics, GII, G3, DSA, DSC, Powercalc, and QI.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
Senior Technician, Technical Support
Dell EMC
Bangalore
01.2021 - 03.2022
- Resolve intricate issues for clients.
- Maintained open channels of communication with customers.
- Oversee service management and provide troubleshooting for small and medium-sized businesses.
- Handled major challenges effectively.
- Performed system maintenance tasks such as backups, disk space management, patching, and user administration.
- Coordinated scheduling for on-site technical visits.
- Achieved quarterly recognition from customers consistently.
- Applied effective solutions, ensuring clearance of queue through additional hours.
SENIOR VOICE PROCESS EXECUTIVE
Cognizant
Bangalore
01.2020 - 12.2020
- Assisted advertisers with integrating Google Ads, Analytics, and Tag Manager into their campaigns.
- Engaged stakeholders in developing strategies that achieve company objectives.
- Address customer issues during L1 and L2 interactions.
- Executed manual coding for tags with JavaScript and HTML5.
- Addressed and resolved issues with Google tags, including JavaScript code.
- Pitched to advertisers for Google Tag Manager applications.
- Developed and managed websites using popular CMS like WordPress, Magento, and Shopify.
- Analyzing analytics data for insights.
INSIDE SALES REPRESENTATIVE
Dell Technologies
Bangalore
11.2018 - 02.2019
- Created targeted sales plans to boost revenue.
- Communicated pricing and availability to clients.
- Ensured thorough understanding of procedures and marketing strategies.
- Actively sourced and qualified emerging business prospects.
- Built strong relationships with customers and prospects to foster open conversations about needs.
- Crafted accurate pricing plans for customer inquiries.
- Facilitated a seamless customer handoff to implementation specialists and surpassed all designated quotas.
- Ensured timely shipping information by coordinating with manufacturers.
- Analyzed customer behaviors to discover new business prospects.
- Documented all order details meticulously.
- Enhanced sales through strategic product recommendations.
- Analyzed market trends to develop competitive pricing strategies for new products and services.
SENIOR ASSOCIATE
Dell International Services
Bangalore
10.2016 - 05.2018
- Performed PC tune-ups, anti-virus, and software updates.
- Diagnosed and resolved hardware issues over phone consultations.
- Rewarded as the best performer for four consecutive quarters.
- Prioritized and escalated key challenges aligned with client requirements.
- Provided answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Trained recruits in company processes.
- Collaborates with the onsite team to meet task deadlines.
Education
Bachelor of Engineering Technology - Computer Science Engineering
Shree Devi Institute Of Technology
Mangalore04-2016
Under Graduate - Biology
Shri Rama Krishna PU College
Mangalore03-2011
High School Diploma -
Kendriya Vidyalaya
Mangalore02-2009
Skills
- Application engineering
- Requirements management
- Field consulting
- Sales closing
- Strong technical acumen
- Sales operation
- Marketing strategy
- Technical consulting
- Quantitative analysis
- Sales experience
- Presales activities
- Technical troubleshooting
Certification
- DELL ISM V4 Certification
- AWS Certified Cloud Practitioner
- Gen AI Foundation Certification.
- Google Adwords
- Google Analytics
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Hindi
Elementary (A2)
A2
kannada
Elementary (A2)
A2
Tamil
Beginner
A1
Timeline
Assosciate Sales Engineer Analyst
Dell EMC
04.2022 - Current
Senior Technician, Technical Support
Dell EMC
01.2021 - 03.2022
SENIOR VOICE PROCESS EXECUTIVE
Cognizant
01.2020 - 12.2020
INSIDE SALES REPRESENTATIVE
Dell Technologies
11.2018 - 02.2019
SENIOR ASSOCIATE
Dell International Services
10.2016 - 05.2018
- DELL ISM V4 Certification
- AWS Certified Cloud Practitioner
- Gen AI Foundation Certification.
- Google Adwords
- Google Analytics
Bachelor of Engineering Technology - Computer Science Engineering
Shree Devi Institute Of Technology
Under Graduate - Biology
Shri Rama Krishna PU College
High School Diploma -
Kendriya Vidyalaya
Similar Profiles
Larry KnutsonLarry Knutson
Operations and Escalation Consultant at Dell EMCOperations and Escalation Consultant at Dell EMC
WAYNE SEVIGNYWAYNE SEVIGNY
Member, Technical Staff at Dell-EMCMember, Technical Staff at Dell-EMC
Alexander BuelvasAlexander Buelvas
CPFR Demand Planning for North America Retail at Dell EMCCPFR Demand Planning for North America Retail at Dell EMC