Kavya Shree
CFS Lead
Bengaluru,KA
Summary
Dynamic Incident Management Specialist with a proven track record at Accenture, excelling in process improvement and stakeholder collaboration. Known for a friendly, positive attitude and exceptional communication skills, I enhance customer satisfaction and drive team success through effective incident resolution and policy development.
Overview
9
9
years of professional experience
3
3
Languages
Work History
CFS Lead
Wipro
06.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Incident Manager
Microland
08.2023 - 05.2024
- Assessed incident priority based upon impact to business and escalated issues as necessary.
- Established strong relationships with stakeholders across various departments to facilitate seamless collaboration during high-pressure situations.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
Incident Management Specialist
Accenture
02.2020 - 08.2023
- Proactively conducted post-incident reviews, identifying areas for process improvement and sharing lessons learned across the organization.
- Contributed to the development of organizational policies related to Incident Management, ensuring alignment with industry best practices.
Associate
Great West Global
08.2017 - 05.2019
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
Education
B.voc - Banking And Finance
Joythi Nivas Collage
Bengaluru, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Timeline
CFS Lead
Wipro
06.2024 - Current
Incident Manager
Microland
08.2023 - 05.2024
Incident Management Specialist
Accenture
02.2020 - 08.2023
Associate
Great West Global
08.2017 - 05.2019
B.voc - Banking And Finance
Joythi Nivas Collage
04.2001 -