Kavya Talluri

• Led end-to-end delivery of gCare Human Evals, validating backend models for precision and recall during pre-launch phases.
• Designed and implemented quality assessment rubrics; reduced model errors by 30%.
• Migrated manual workflows to Connect Cases 2.0, cutting manual effort by 50%.
• Expanded program scope to include gPTO, AVID, Brand Ingestion, PMax, Bidding, and Search Targeting.
• Developed real-time dashboards and communication cadences to enhance data-driven decision-making.
• Aligned Product, Engineering, and gCare teams for seamless product launches.
• Managed quarterly and annual capacity planning to meet evolving workflow demands.

Key Achievements:

• Boosted operational efficiency with CSAT frameworks and standardized quality metrics.
• Reduced error rates through automation and improved scalability.
• Established scalable onboarding and workflow processes for rapid program growth.

• Developed business objectives centered on automation and efficiency for GCC.
• Directed cross-geo stakeholder collaborations and presented reviews to senior leadership.
• Oversaw execution of Prime Day, Black Friday, Cyber Monday, and Bundesliga campaigns; cut incident TAT by 25%.
• Led a Real-Time Analyst team in performance management and operational forecasting.
• Executed Cross Stack HC Utilization and risk mitigation projects independently.

Key Achievements:

• Built a Quicksight dashboard to analyze SLA and occupancy metrics across markets.
• Delivered automated customer support for global live events, improving monitoring efficiency.
• Designed and implemented WWCS Business Continuity Plan.
• Standardized the GRASP incident management process across WWCS.

• Monitored real-time metrics to resolve network issues and maintain high customer experience standards.
• Managed high-severity incidents via cross-functional response coordination.
• Delivered daily business review reports with actionable performance insights.
• Conducted process analyses and collaborated with stakeholders to identify optimization opportunities

Key Achievements:

• Authored SOPs for 20+ GCC processes and launched a centralized Wiki Repository.
• Saved approximately 900K customer contacts by automating outage communication protocols.
• Expanded GCC operations into new markets (Australia, Sweden, Japan, Netherlands).
• Led the implementation of GCC 2.0 automation for real-time operational actions.

• Supported high-risk incident escalations and monitored fraud detection protocols.