Kavya Shree A.P
Engagement Manager
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
2
2
Certifications
Work History
Engagement Manager
EXL Service
11.2022 - Current
- Have been leading data aggregation for PAPG (Payment Aggregator Payment Gateway), PPI (Prepaid Payment Instruments), Insurance and UPI (Unified Payment Interface) to form a unified data repository
- Established baseline definitions to ensure clear project scope and objectives
- Conducted comprehensive demos with technical teams to identify current data storage locations
- Evaluated and ensured data is localized in India region to adhere compliance with local regulations
- Managed cross-functional teams to develop and establish multiple data pipelines
- Implemented a centralized single source of truth as the authoritative source of data including personally identifiable information (PII) to facilitate reporting needs, thus resulting in overall reduced TAT
- Ensured PII data was stored in the designated Secured Redshift Cluster (SRC) following InfoSec guidelines, limiting the access via Identity and Access Management (IAM) configuration
- Achieved 99.8% data completeness, data accuracy to meet Statistical Regulatory Reporting, Suspicious Transaction Monitoring, AML Reporting, Compliance and Audit asks on periodic basis within defined SLA
- Problem-solving Backlog Management Change Management
Manager
Capgemini Technology Services India Limited
11.2021 - 06.2022
- Automated Reports for Non-PII data elements by enabling real-time reporting with QuickSight dashboards
- Manage and responsible for T24 AMS (Application Management System)
- New & Existing business requirements, Defect Management, Release management, Vendor Management
- Co-ordination with other interdependent groups for resource allocations
- Being Technical Project Manager of (Business As Usual) BAU Development Team, Monitoring day-to-day activities of the team and ensure work is progressing as planned and prioritize all deliverables and resources working across project(s) based on scope of work and project goals
- Collaborative and cooperative approach with the stakeholders for acceptance testing and responsible to bring the deliverables to closure
- Monitor quality of deliverables according to the standards and maintenance of version controls
- Managing client expectations and ensure implementation is within the agreed scope and timeline (SLA)
- Have been actively contributing in BDF (Banking & Diversified Financials) - Practice (T24 - Upgrade, Migration Certifications)
- Presenting the SDLC life cycle data in the Weekly, Biweekly and Monthly Status Reports.
Senior Manager
CreditAccess Grameen Ltd
01.2020 - 11.2021
- Various Roles played - Team Leader, AA - Module Lead, Business Analyst, Application Management, Stakeholder Management, Change Management, Technical/Solution Architect, MIS
- Created/Modified AA Lending products as per the requirement with expected features in T24
- Engagement with Newgen Software as part of Incremental Iterative Waterfall Cloud Technology
- Digital transformation on the lending life cycle - LOS, LMS and LCS
- Creating API's based on the open-source Apache Camel which allows custom modifications to combine Temenos APIs with other APIs from 3rd party systems which enhances integrating framework
- Migrated third party data to T24(R12)
- Lead the Dev - team and integrated data successfully across all RF branches(80+)
- Analyzed Functional Specification and have prepared Technical Specification document
- Support SIT, UAT and Production issues
- Interacting with Retail Finance Business Team to make them understand on the technical changes and the impact on T24(like Design flow, Accounting entries)
- Replicate production issues and analyze
- In case of core bugs liaise with Temenos PACS.
Senior Technical Consultant
Stoics IT Solutions & Services Ltd
05.2019 - 12.2019
- Cloud based Development, Customization of T24 Gaps based on client requirements and Deployments
- Setting up Design Studio and jboss configuration with debug for R19 release
- Analyzed Functional Specification and have prepared Technical Specification document
- Managing and providing overall Technical Support to the team
- Support SIT and UAT issues.
Senior Software Engineer
Temenos India Pvt. Ltd
09.2016 - 05.2019
- To work on the Arrangement Architecture which supports microservices, helps overcome challenges faced in legacy module and gives an understanding on the T24 product flow
- Componentized code for Development and Customization of individual modules and few of the modules are as- Account, Customer, Funds Transfer, AR, AL, AD, Bundle, SafeDepostBox and so on
- Responsibility for Build & Release in Development environment
- Make sure regression is through post delivering the Change-sets
- Have gained knowledge in the core areas of T24OFS, Customization, Frameworks - IRIS & IF, T24 COB and Batch Processing, Multi-threading concepts, Enquiry, Version, Template programming, TAFC server, TAFJ - Temenos Application Framework Java and Temenos Model Bank Developments, Errors and Overrides
- Mentored 7 people which included lateral and fresh joiners to the team
- Assign the task, Guide them on the Analysis, fixing the issue and deliver the tasks
- Contribution to Knowledge Team for User Guide and updated Help Text
- TCCP (Temenos Certified Consultant Program) Gold certified
- Have worked extensively from R12 to R19 release which includes UXP Browser setup.
Staff Consultant
Oracle Financial Services Software Limited
10.2011 - 08.2016
- Development and Customization of individual modules in Flexcube - CASA, Lending, Term Deposit
- Application Support throughout the project
- Support for UAT and Go-LIVE at the client's SITE
- Designing of User Interface
- Developed Complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL, Have Proficient knowledge in HTML and JavaScript
- Created Crystal Reports sourced from the Oracle database and flat files.
Skills
Leadership
Resource Planning
Schedule Management
Cost Management
Process Improvement
Skilled Negotiator
Proficient Communicator
Knowledge of Design and Development
Multiple Stakeholder Management/Engagement
Conflict Management
Communication Plan
Confident Decision Maker
Business Analysis
Risk Assessments
Certification
Project Management Professional
Personal Information
Nationality: Indian
Languages
English
Hindi
Hindi
Software
Programming Language : PL/SQL, SQL, Info basic, API
Web Technologies : HTML,XML, XSL, JavaScript
Database Management : Oracle11g, Oracle9i,JBase,H2, SQL Workbench
Operating System : Windows XP, Windows 7,Windows 2000,Unix
Tools : Tortoise SVN, Microsoft VSS, Beyond Compare, Edit Plus, Teraterm/putty, Winscp, Enterprise Design Studio, Integration Studio, SOAP UI, Jboss, RTC(Rational Team Concert),Microsoft VCS, ITSM-ServiceNow, SIM (Simple Issue Message)
Analytics Tools : QuickSight
Timeline
Engagement Manager
EXL Service
11.2022 - Current
Manager
Capgemini Technology Services India Limited
11.2021 - 06.2022
Senior Manager
CreditAccess Grameen Ltd
01.2020 - 11.2021
Senior Technical Consultant
Stoics IT Solutions & Services Ltd
05.2019 - 12.2019
Senior Software Engineer
Temenos India Pvt. Ltd
09.2016 - 05.2019
Staff Consultant
Oracle Financial Services Software Limited
10.2011 - 08.2016