KAVYASHREE M
Bangalore
Summary
Dynamic academic counselor with proven success at Unext Learning, achieving the highest retention rates through personalized support and effective communication. Skilled in Salesforce and project management, I excel in fostering learner engagement and developing tailored academic plans, demonstrating strong leadership and critical thinking abilities. Insightful Academic Counselor known for high productivity and efficient task completion. Possess specialized skills in student guidance, academic planning, and career development strategies. Excel in communication, empathy, and problem-solving to support student success and foster educational growth. Committed to leveraging these abilities to enhance the academic journey of each student encountered.
Overview
4
4
years of professional experience
Work History
Assistant Manager (Academic Counselling)
Unext Learning Private Limited
Bengaluru
08.2023 - Current
- Organized onboarding interactions to ensure smooth transitions.
- Assisted in daily operations and ensured team workflow efficiency.
- Trained new employees on company policies and operational procedures.
- Managed learner onboarding and ensured smooth transitions.
- Resolving student queries on Salesforce and providing support (technical and non-technical) via email, phone calls, and chats. Collecting survey forms and feedback in between and after the semester ends for all batches.
- Tracking the semester-wise progress of students in webinar attendance, assignments, exam enrollment, Exams and re-registrations(Retention). Conducted regular follow-ups with students and team to ensure ongoing support.
- Developing personalized academic plans for diverse student needs.
- Facilitated individual meetings with students and team members to explore academic objectives.
- Performed the highest retention in two cycles of registration.
- Organized staff meetings to address concerns and share updates effectively.
Learner Success Manager
Simplilearn Private Limited
Bengaluru
03.2022 - 07.2023
- Performed in-class hosting, Q&A facilitation, assignment and project management, demo class management, project mentoring, and evaluation on Webex, Zoom, and EngageX applications.
- Provided pre-class engagement and training assistance for live virtual classes.
- Project management was supported throughout the course journey, and I worked on Salesforce to resolve tickets.
Intern
Radisys Private Limited
11.2021 - 02.2022
- Worked on SynapseRT Test management.
- Worked on mobileXterm.
- Completed research, updated suites on Excel sheets, and produced timely reports.
- Worked on projects using knowledge gained in classes to put together recommendations for issues.
Education
Mtech - Digital communication
R V COLLEGE OF ENGINEERING
B.E - Electronic and Communication
NEW HORIZON COLLEGE OF ENGINEERING
Diploma - Electronics and Communication
BALDWIN POLYTECHNIC
SSLC -
CARMEL CONVENT HIGH SCHOOL
Skills
- Basics of C, Python, and Java
- Public relations
- MS Office, advanced Excel, PowerPoint
- Teamwork, time management
- Leadership
- Student retention
- Effective communication
- Critical thinking
- Retention strategies
- Educational guidance
Accomplishments
- Performed and achieved highest retention in 2 cycles.
Timeline
Assistant Manager (Academic Counselling)
Unext Learning Private Limited
08.2023 - Current
Learner Success Manager
Simplilearn Private Limited
03.2022 - 07.2023
Intern
Radisys Private Limited
11.2021 - 02.2022
Mtech - Digital communication
R V COLLEGE OF ENGINEERING
B.E - Electronic and Communication
NEW HORIZON COLLEGE OF ENGINEERING
Diploma - Electronics and Communication
BALDWIN POLYTECHNIC
SSLC -
CARMEL CONVENT HIGH SCHOOL