Kavyasree Vemulapalli

●Coordinate student induction/orientation. programs and workshops.

●Provide advice on policies, procedures, and support services (academic, wellbeing, financial aid, etc.

●Assist students with course enrolment, timetables, attendance records, and examination information.

● Follow up on student concerns, complaints, and feedback, ensuring timely resolution.

●Maintain accurate and confidential student records in accordance with data protection guidelines.

●Schedule and coordinate meetings, events, and training sessions

●Communicate effectively with students, parents, faculty, and external stakeholders.

●Prepare reports, letters, meeting minutes, and official communications

●Led a sales team of 8 members, setting targets, monitoring performance, and driving consistent revenue growth.

●Developed and implemented effective sales strategies, increasing team productivity by 65%

●Provided training, coaching, and performance feedback to team members, improving individual KPIs and overall team efficiency.

●Collaborated with marketing and operations teams to optimize lead generation and conversion rates.

● Motivated and inspired the team to achieve monthly and quarterly sales targets under high-pressure deadlines.

●Prepared and analyzed sales reports to identify trends, forecast demand, and guide decision-making.

●Managed client relationships, resolved escalations, and ensured high customer satisfaction.

●Conducted regular performance reviews, setting individual development plans for team members.

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Organized and coordinated conferences and monthly meetings.
• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Led staff and vendors in providing high level of service for owner and guests.

●Delivered exceptional customer service to British Airways passengers, ensuring a seamless and premium travel experience.

●Handled passenger inquiries, complaints, and escalations with professionalism, achieving high customer satisfaction ratings.

●Coordinated with ground staff, flight crew, and catering teams to ensure timely service delivery.

●Ensured adherence to safety, security, and quality standards as per British Airways guidelines.

●Maintained calm and efficiency in high-pressure situations, including flight delays and cancellations.