SENIOR IT ASSISTANT
DEPARTMENT OF GOVERNANCE REFORMS, PUNJAB
1. Troubleshooting in crucial and emergency scenarios including sudden operating system crashes, website crashes. Tackled several complex technical challenges like immediate operating system restoration, installing fresh version of OS, making the provision of Dual Booting in Apple MacBook’s, etc so as to keep the work flowing.
2. Installation and testing of computer and related hardware in a LAN/WAN environment along with Designing, Configuring, Maintaining and troubleshooting networks.
3. Monitoring the entire department related websites and public grievance portals to find out any kind of irregularity and to resolve it at the earliest by coordinating with the programming team concerned.
4. Analysing the hardware and networking components constantly to overcome any complication. Keeping all the software up-to-date to avoid any interruption during work.
5. Co-ordinating with the network and hardware teams for quick resolution of the problems faced.
6. Managing the State of Punjab, India’s Human Resource Management System (HRMS) software for inter and intra departmental creation, assigning roles-privileges, transfer and deletion of employees.
6. Management of State of Punjab’s (Punjab Grievance Redressal System – PGRS Portal) to maintain the work flow and monitoring of pendency at the district level.
7. Managing the Video Conferencing unit available and interacting with the Government of India officials for pre- checking and troubleshooting the VC Unit in order to avoid any kind of hindrance due to network lag and packet loss in between the VC.
8.Preparing an inventory of all the necessary accessories for immediate hardware replacement activities and system firmware updates.
9. Managing all the appointments and establishment of contact with International and in-country dignitaries to be made for the officer concerned.
10. Planning IT development solutions and implemented strategies in service desk management.
11. Took charge in IT failure situations and made efficient decisions on the spot.
12. Wrote, dictated, reviewed and edited several official letters and documents for their data accuracy.
13. Monitoring system performance of all the devices under my surveillance.
14. Checking the concerned government grievance portals and forwarding the required grievances to the concerned departments for speedy resolution of complaints which keeps the work flowing.
15. Attended regular trainings for all the government and technical updates and is self-aware of all the technical developments in the world to stay up to date in order to serve the organisation well.
16. Training the Officer-in-charge along with other staff members in the use of IT infrastructure available.
17. Identified personnel gaps, restructured the IT team, established annual objectives, training plans, motivated the team by defining a growth path for each position, redefined the shift schedule to create forward momentum for project execution.
