KAWANPREET SINGH
Work Preference
Summary
Results-driven senior order analyst with 5+ years in the telecom industry, focusing on telecom service management including landlines, sports channels, GSM, fibre networks, and Wi-Fi extenders. Proven track record in mentoring junior analysts and implementing quality management processes. Expertise in cross-team collaboration to achieve operational excellence and enhance customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Order Management Specialist
British Telecom
Gurugram
10.2019 - Current
- Collaborated with stakeholders to define project requirements, ensuring alignment with organizational goals and objectives.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
Associate - Billing
British Telecom
Gurugram
10.2018 - 09.2019
- Oversaw customer inquiries, including order queries and complaints, through chat and calls to ensure prompt resolutions.
- Delivered accurate responses to customer concerns, upholding exceptional service quality.
- Consistently surpassed operational goals established by client units through effective management.
- Managed queue levels to align with agreed SLA targets, facilitating timely service delivery.
- Proactively identified and communicated potential customer satisfaction issues to management and support teams, fostering a culture of collaboration and continuous improvement.
Analyst
R1RCM Global Inc.
Gurugram
11.2017 - 09.2018
- Oversaw end-to-end lifecycle of insurance claims to ensure precise processing and prompt resolution.
- Directed monitoring of claim statuses such as paid, pending, and denied.
- Conducted thorough analysis to uncover discrepancies and delays.
- Engaged regularly with healthcare payers to facilitate timely payment of claims.
- Ensured accurate billing records by updating payment details and compliance with standards.
- Implemented strategies to prevent claim write-offs, enhancing revenue outcomes.
- Coordinated with internal teams to resolve complex billing issues and streamline processes.
- Consistently achieved SLA targets and productivity benchmarks within a deadline-driven environment.
- Leveraged expertise in medical billing processes and communication skills while liaising with clients.
Education
BCA - Computer Applications
Himachal Pradesh University
Solan HP 04.2012 - 07.2015
12th - CBSE Board
Geeta Adarsh Vidyalaya
Solan HP 04.2011 - 03.2012
10th - CBSE Board
Geeta Adarsh Vidyalaya
Solan HP 02.2010 - 03.2011
Skills
- Operations and order management
- Billing and revenue cycle expertise
- SLA and performance oversight
- Process optimization
- Insurance claims processing
Certification
- Supply Chain & Order Management
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Awards
Awarded the Excellence Award for sustained high performance, productivity, and exceptional client satisfaction over multiple years at British Telecom.
Hobbies and interests
- Playing Table Tennis.
- Playing Cricket.
- Travelling.
Timeline
Order Management Specialist
British Telecom
10.2019 - Current
Associate - Billing
British Telecom
10.2018 - 09.2019
Analyst
R1RCM Global Inc.
11.2017 - 09.2018
BCA - Computer Applications
Himachal Pradesh University
04.2012 - 07.2015
12th - CBSE Board
Geeta Adarsh Vidyalaya
04.2011 - 03.2012
10th - CBSE Board
Geeta Adarsh Vidyalaya
02.2010 - 03.2011