Kaycee Chambers
Laporte
Summary
I am reaching out due to my interest in the position of Practice Manager at Great and Small Animal Clinic. With a strong background in veterinary operations and a deep commitment to compassionate, long-term animal care, I am excited about the opportunity to lead a team that prioritizes preventive medicine, client relationships, and sustainable practice growth.
My decision to pursue a leadership role in general practice—rather than emergency care—is rooted in my passion for continuity of care and team development. I believe that general practice offers a unique opportunity to build lasting relationships with clients and their pets, support wellness through preventive services, and create a positive, stable work environment for staff. These values align closely with my management philosophy and professional goals that support a work-home life balance.
In my previous roles, I have successfully implemented workflow improvements, enhanced client communication and supported veterinary teams in delivering high-quality care. I am confident in my ability to bring operational efficiency, empathetic leadership, and a growth mindset to your clinic.
I would love to discuss how my experience and vision can contribute to your newly growing team’s success. Thank you for considering my application. I look forward to speaking with you further.
Best-
Kaycee Chambers, RVT
Overview
15
15
years of professional experience
Work History
Hospital Manager
Emergency Veterinary Care Centers
1645 S US Hwy 421 Westville, IN 46391
03.2022 - Current
- Assisted in daily operations of veterinary hospital, ensuring smooth workflow and patient care.
- Supported staff with scheduling appointments and managing client communications effectively.
- Maintained accurate medical records using practice management software for efficient data retrieval.
- Directed daily operations to enhance patient care and service efficiency.
- Led quality assurance initiatives to elevate hospital standards and client satisfaction.
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Organized and directed worker training programs to resolve personnel problems, hire new staff and evaluate employee performance.
- Oversaw recruitment efforts, resulting in the hiring of highly skilled and compassionate staff members, leading to employee retention and a positive workplace culture.
- Increased efficiency in hospital operations by streamlining processes and implementing best practices in management techniques.
- Established work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Promoted a culture of excellence among hospital staff by organizing ongoing professional development opportunities for employees at all levels.
- Developed strong relationships with community partners to promote collaboration and growth.
- Developed strong relationships with local animal rescue organizations, increasing partnership opportunities and community involvement.
- Improved patient satisfaction by implementing effective communication strategies between hospital staff and patients.
- Managed budgets and financial resources, ensuring optimal allocation of funds for necessary equipment, staffing, and supplies.
- Arranged for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Directed, supervised and evaluated work activities of 80- member medical, nursing, technical, clerical and maintenance team.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Resolved customer complaints professionally and efficiently while promoting a satisfactory outcome for both parties involved.
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Managed financial aspects of the hospital, including budget planning, expense tracking, and ensuring proper billing procedures were followed.
- Handled difficult situations calmly; navigating challenging conversations with clients regarding end-of-life decisions or financial constraints.
- Adapted hospital protocols in response to industry changes and emerging trends; ensuring the facility remained at the forefront of veterinary care standards.
- Increased client satisfaction with compassionate care, timely follow-ups, and thorough explanations of treatment plans.
Registered Veterinary Technician (Level IV)
Emergency Veterinary Care Centers
1645 S US Hwy 421 Westville, IN 46391
08.2016 - Current
- Administered anesthesia and monitored patient vital signs during surgical procedures.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Handled emergency situations with a calm demeanor, providing critical support to veterinarians during life-saving interventions.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Provided compassionate nursing care to patients, promoting their overall well-being and comfort during treatment.
- Assisted with diagnostic imaging procedures such as radiographs or ultrasounds, enabling accurate diagnoses and treatments.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Improved client satisfaction through clear communication regarding pet health status updates.
- Developed comprehensive discharge instructions that ensured continuity of care at home.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Educated pet owners on preventive care and post-operative instructions.
- Managed medical records using veterinary software to maintain compliance and accuracy.
- Trained junior staff in proper handling techniques and safety protocols.
- Collaborated with team members to improve clinic workflows and patient care standards.
- Performed laboratory tasks such as blood draws and sample analysis efficiently within a fast-paced clinical setting.
- Performed procedures such as Nasogastric tube placement, Nasal oxygen placement, both male and female urinary catheter placements, Picc line placement, Central line placement, IO catheters, etc.
- Works well with any team.
- Works well under pressure while providing excellent patient care.
Registered Veterinary Technician
All Creature Features Animal Hopsital
Laporte, IN
10.2010 - 04.2016
- Administered anesthesia and monitored vital signs during surgical procedures.
- Assisted veterinarians in diagnosing and treating animal illnesses and injuries.
- Developed and implemented patient care plans to ensure optimal recovery.
- Educated clients on pet health, nutrition, and preventative care measures.
- Trained junior staff on best practices in animal handling and care techniques.
- Maintained accurate medical records using veterinary software systems.
- Calculated Dosages
- Performed all laboratory testing
- Obtained TPRs
- Obtained blood samples
- Daily treatments on hospitalized patients
- Performed radiographs while wearing proper PPE
- Performed splint and bandage applications
- Worked well with the team
- Worked well under pressure
Education
Associate of Applied Science - Associates Defree in Veterinary Technology
Vet Tech Institute (International Business College)
Fort Wayne, IN10-2010
Skills
- Operational efficiency management
- Effective team collaboration
- Strong attention to detail
- Effective problem resolution
- Consistent reliability
- Logical evaluation
- Adaptability to change
- Commitment to professional standards
Timeline
Hospital Manager
Emergency Veterinary Care Centers
03.2022 - Current
Registered Veterinary Technician (Level IV)
Emergency Veterinary Care Centers
08.2016 - Current
Registered Veterinary Technician
All Creature Features Animal Hopsital
10.2010 - 04.2016
Associate of Applied Science - Associates Defree in Veterinary Technology
Vet Tech Institute (International Business College)