KAYLA GOODWIN

• Gained trust in 3 separate apartment communities and multiple contractors, launched a trustworthy team of 4 employees providing exceptional service for all Cleaning needs, encouraging a revenue of $80,000 by effectiveness and strong working ethic

• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
• Hired an A+ team of highly qualified individuals providing leadership, training, and guidance
• Insurance compliant with city and state guidelines
• Maintained accurate financial records, including budgeting, payroll, and expense tracking

• Manage day-to-day operations for 200+ units including single family homes, as well as apartment communities.
• Responsible for Advertising, leasing, inspections, Renewals, evictions, assigning vendors, and scheduling for maintenance request.
• Direct point of contact for property owners, and investors to ensure smooth and profitable operations of their investments.
• Demonstrate professional and high satisfactory relationships with tenants and owners, maintaining 100% occupancy, and 75% renewals.
• Performed quarterly inspections with superb attention to detail ensuring all properties are being maintained above and beyond expectations
• Successfully passed bank inspections for troubled properties

• Managed tenant relations, enhancing communication and resolving issues promptly, leading to improvements in tenant satisfaction.
• Coordinated with several vendors and maintenance ensuring complete, quality work
• Analyzed property occupancy trends to optimize leasing strategies, resulting in marked gains in occupancy rates and rental income.
• Provided training and support for new staff, enhancing team performance where need be
• Traveled region to train and assist with MOR and REAC inspections
• Successfully completed 2 lease ups resulting in 100% occupancy weeks prior to deadlines

• Crafts personalized drinks to enhance guest satisfaction and loyalty.
• Built a strong customer base, boosting repeat guests
• Demonstrates strong multitasking skills in a fast paced environment with a strong sense of urgency
• Resolves guest concerns swiftly, ensuring a positive experience.
• Coordinated with kitchen staff to ensure quality and accuracy