Kayla Grimm
Warsaw
Summary
Customer-focused professional with a background in customer service role. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
16
16
years of professional experience
Work History
Professional Home Cleaner
Self Employed
Warsaw
10.2023 - Current
- Scheduled and confirmed appointments.
- Ensured that all customer data is kept confidential at all times.
- Maintained a positive attitude while dealing with difficult situations.
- Provided detailed information about products and services to clients.
- Maintained accurate records of all customers and transactions.
- Cleaned homes following requested and detailed protocols.
- Checked inventory regularly to ensure products are available at all times.
- Maintained a high level of cleanliness and organization in clients' homes.
Product Release Auditor
Precision Medical Technologies Inc.
Warsaw
12.2016 - 02.2024
- Ensure all products are met with quality standards before being released to the customers.
- Managed multiple projects while meeting deadlines.
- Scanned and emailed documents with cover letters to appropriate customers.
- Conducted root cause analysis to identify sources of defects or non-conformance issues in order to prevent reoccurrence.
- Maintain accurate records on product inspection results and reported findings to management team.
- Answer incoming calls and directed them to the appropriate department or individual.
- Provide customer support in a positive manner.
- Greet callers and identified their needs quickly and accurately.
- Review customer orders for accuracy prior to shipping goods out of the facility.
Laser Machine Programmer
Paragon Medical, Inc.
Pierceton
07.2009 - 12.2017
- Evaluated existing programs for potential improvements or modifications.
- Trained new employees in the safe operation of each type of laser machine used by the company.
- Ensured that safety protocols were followed at all times during programming tasks.
- Tested, inspected and adjusted products in order to meet blueprint specifications.
- Met safety procedures and regulations, maintained equipment and provided preventive maintenance to maintain secure operations.
- Read and interpret blueprints and written instructions to determine job specifications.
- Adjust machine settings as needed for optimal performance.
Education
GED -
Warsaw Community High School
Warsaw, IN03.2014
Skills
- Adaptable
- Customer Focused
- Courteous
- Positive
- Detail Oriented
- Independent
Education and Training
other
Timeline
Professional Home Cleaner
Self Employed
10.2023 - Current
Product Release Auditor
Precision Medical Technologies Inc.
12.2016 - 02.2024
Laser Machine Programmer
Paragon Medical, Inc.
07.2009 - 12.2017
GED -
Warsaw Community High School
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