Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Kayla Hammann

Brookville

Summary

Dynamic Consumer Banker with a proven track record at First Financial Bank, excelling in portfolio management and customer service. Recognized for enhancing client retention through personalized financial solutions and effective problem-solving. Adept at cross-functional collaboration, driving sales growth while maintaining compliance with banking regulations. Committed to delivering exceptional service and fostering strong client relationships.

Overview

13
13
years of professional experience

Work History

Consumer Banker I

First Financial Bank
08.2021 - Current
  • Maximized profitability of consumer loan portfolio by consistently meeting or exceeding assigned targets.
  • Consistently delivered exceptional service, earning recognition as a top-performing Consumer Banker and contributing to overall team success.
  • Collaborated with cross-functional teams to launch successful marketing campaigns for banking products and services.
  • Performed both personal banker and teller functions and delivered accurate and professional service.
  • Identified opportunities for sales growth, successfully promoting banking products to prospective customers.
  • Developed in-depth understanding of bank policies, procedures, and regulatory requirements, ensuring consistent adherence across all tasks performed.
  • Enhanced customer satisfaction by providing personalized financial solutions and expert advice.
  • Assisted branch manager in conducting risk assessments analysis which led to an improved understanding of potential vulnerabilities within the Consumer Banking division.
  • Improved client retention rates by proactively addressing concerns and providing timely resolutions to issues.
  • Managed high-value client relationships, maintaining trust and exceeding expectations with exceptional service levels.
  • Streamlined account opening processes, reducing wait times for new customers.
  • Maintained thorough knowledge of bank products and services and focused on pricing, bank policies and government regulations.
  • Built strong rapport with clients through excellent communication skills and genuine empathy towards their needs.
  • Organized community outreach events to increase brand awareness and establish a positive presence within the local market area.
  • Created system of orderly follow-up by mail, telephone and email with new and existing clients to generate additional business.
  • Navigated complex transactions with attention to detail, ensuring accuracy and compliance with regulations.
  • Conducted comprehensive financial analyses, identifying trends and making data-driven recommendations for improvement.

Teller

FCN Bank
06.2020 - 07.2021
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Educated customers on use of banking website and mobile apps.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.

Laborer

Obert's Services & Lawncare
08.2012 - 04.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.

Dispatcher

Greendale Police Department
01.2020 - 06.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Sorter

UPS
01.2015 - 02.2019
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Used hand-held scanners to sort items into specific categories.
  • Stacked items according to weights, sizes, types, and picking priorities.
  • Reduced errors in the sorting process by conducting thorough quality checks and maintaining accuracy.
  • Operated pallet jacks to move large and heavy items for sorting.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Recorded and tracked items sorted to confirm accuracy.
  • Utilized sorting systems to sort items fast and accurately.

Education

Highschool -

Franklin County High School
Brookville
06.2014

Skills

  • Cash handling proficiency
  • Credit analysis
  • Banking software proficiency
  • Portfolio management
  • Loan processing
  • Financial product sales
  • Debt restructuring
  • Financial planning
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Exceptional customer service
  • Organizational skills
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer Service-oriented
  • Recordkeeping and documentation
  • Data entry
  • Financial statements
  • Reliable and responsible
  • Self motivation
  • Goal setting
  • Sorting and filing
  • Quality control
  • Account balancing
  • Customer retention
  • Conflict management
  • Staff scheduling
  • Vault monitoring

Interests

I am an avid reader and crafter I participate in many clubs and craft shows

Timeline

Consumer Banker I

First Financial Bank
08.2021 - Current

Teller

FCN Bank
06.2020 - 07.2021

Dispatcher

Greendale Police Department
01.2020 - 06.2020

Sorter

UPS
01.2015 - 02.2019

Laborer

Obert's Services & Lawncare
08.2012 - 04.2021

Highschool -

Franklin County High School

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Kayla Hammann