Kayla Lollis
Lafayette
Summary
Compassionate nursing student committed to exceptional patient-centered care. Experienced in patient communication and care coordination, with a focus on improving patient satisfaction and delivering high-quality healthcare services.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Management Specialist
BKG Enterprises / Elevance Health
Indianapolis, IN
04.2024 - 05.2026
- Analyzed patient data to identify trends and improve care management processes.
- Collaborated with healthcare providers to develop patient-centered care plans.
- Implemented quality assurance protocols to enhance service delivery efficiency.
- Improved patient satisfaction scores by addressing concerns promptly and providing personalized attention.
- Collaborated with healthcare providers for better coordination of patient care plans, resulting in more seamless treatment experiences.
- Managed incoming calls from members, efficiently coordinating with team to resolve concerns.
- Facilitated communication by dispatching faxes and emails to providers for document requests.
Registered Medical Assistant
IU Health Arnett
Lafayette, IN
04.2022 - 01.2024
- Conducted patient intake, gathering medical history and vital signs efficiently.
- Assisted healthcare providers with examinations and procedures, ensuring patient comfort and safety.
- Managed appointment scheduling and follow-up communications to enhance patient experience.
- Maintained accurate electronic health records, ensuring compliance with regulatory standards.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Managed patient vaccine administration, maintaining compliance with health regulations and protocols.
Registered Medical Assistant
Abromvitz Internal Medicine
West Lafayette, IN
10.2020 - 10.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients on treatment plans, medications, and preventive care strategies effectively.
Education
Pratical Nursing - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN07.2026
High School Diploma -
U of Chicago Woodlawn Campus
Chicago, IL06.2018
Skills
- Microsoft office
- Insurance verification
- HIPAA compliance
- Healthcare analytics
- Multitasking
- Critical thinking
- Team collaboration
- Adaptability and flexibility
Certification
- RMA - Registered Medical Assistant
- BLS Provider
- Licensed Licensed Practical Nurse - 08/2026
Timeline
Medical Management Specialist
BKG Enterprises / Elevance Health
04.2024 - 05.2026
Registered Medical Assistant
IU Health Arnett
04.2022 - 01.2024
Registered Medical Assistant
Abromvitz Internal Medicine
10.2020 - 10.2021
Pratical Nursing - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
U of Chicago Woodlawn Campus