Kayla Provost
Elkhart
Summary
Organized and reliable professional with experience in front desk operations, scheduling, reporting, and team support. Skilled at managing tasks independently, maintaining accurate records, and communicating clearly across teams. Ready to bring strong organizational and problem-solving skills to an administrative assistant role.
Overview
8
8
years of professional experience
Work History
Guest Service Representative
Hotel Elkhart
Elkhart
07.2022 - Current
- Managed front desk operations, answered multi-line phones, directed calls, and greeted clients to support daily office functions.
- Processed payments and maintained accurate records, updating client information in internal systems and ensuring financial accuracy.
- Provided responsive and professional customer service, resolving inquiries across phone, email, and in-person channels.
- Tracked inventory and supply needs, and ensured front desk materials and gift shop were well-stocked and organized.
- Coordinated scheduling for multiple meeting rooms and event spaces, balancing competing priorities while maintaining accuracy and discretion
Environmental Services Housekeeper
Four Winds Casino
South Bend
09.2021 - 07.2022
- Trained and supported new EVS team members, ensuring understanding of safety protocols, task procedures, and equipment use.
- Followed detailed cleaning schedules and sanitation protocols, completing tasks independently and maintaining consistent standards.
- Identified and resolved hazards quickly, contributing to a safe, organized work environment in line with OSHA guidelines.
- Maintained inventory of cleaning supplies and restocked materials to ensure uninterrupted operations during high-traffic hours.
- Ensured casino lobbies, guest areas, and restrooms remained clean, polished, and guest-ready, supporting the facility’s professional appearance.
Night Auditor
Hilton Garden Inn Hotel
South Bend
06.2017 - 07.2022
- Reconciled daily financial transactions and prepared night audit reports to support accurate accounting and leadership review.
- Identified and corrected discrepancies in billing and folio charges, ensuring error-free documentation and guest satisfaction.
- Utilized hotel property management software to process transactions, manage reservations, and maintain guest records.
- Communicated key operational updates and guest notes to incoming shifts, supporting smooth handoffs and consistent service.
- Trained new audit staff and supported cross-department needs, including inventory counts, room service, and linen preparation.
Education
High School Diploma -
Mishawaka High School
Mishawaka06-2014
Skills
- Front desk operations
- Customer service
- Payment processing
- Inventory management
Timeline
Guest Service Representative
Hotel Elkhart
07.2022 - Current
Environmental Services Housekeeper
Four Winds Casino
09.2021 - 07.2022
Night Auditor
Hilton Garden Inn Hotel
06.2017 - 07.2022
High School Diploma -
Mishawaka High School