Kayla Shannon

• Maintain and update patient medical records within EHR systems while ensuring HIPAA compliance.

• Review, verify, and correct patient data to ensure accuracy and completeness.

• Process record requests from providers, patients, and insurance companies.

• Support clinical teams by organizing documentation, uploading forms, and managing digital files.

• Assist with data audits to ensure proper coding and documentation standards.

• 
  
• Delivered customer support via chat, email, and phone with a 95% satisfaction rating.
• Used Zendesk and Salesforce to manage tickets and analyze customer trends.
• Identified recurring issues and communicated insights to product teams.
• Updated and improved customer‑facing help center content.

• Supported data entry and management for analytics projects.
• Assisted in troubleshooting data discrepancies and issues.
• Collaborated with teams to gather data requirements and specifications.
• Maintained organized records of project documentation and updates.