Kayla Sullivan
Major Health Partners
Batesville
1
Certification
12
years of professional experience
Experienced healthcare professional prepared for leadership role in medical support services. Demonstrates strong team collaboration, adaptability, and results-driven mindset. Skilled in patient care coordination and administrative tasks. Known for reliability and effective communication in fast-paced environments.
Work History
Phlebotomist
4 Months- Conducted efficient blood collection procedures in accordance with hospital protocols and safety standards.
- Maintained accurate patient records and ensured compliance with regulatory requirements.
- Collaborated with healthcare teams to streamline sample processing workflows and enhance patient care.
- Implemented quality control measures to improve accuracy of test results and reduce errors.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Certified Medical Assistant (CMA)
3 Years- Coordinated patient appointments and follow-up visits, optimizing scheduling efficiency.
- Administered patient care, including vital signs and medication administration, ensuring comfort and safety.
- Assisted healthcare providers with examinations and procedures, enhancing clinical workflow.
- Managed electronic health records, ensuring accuracy and compliance with regulations.
- Trained new staff on office protocols and patient care procedures, fostering team competency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Medical Assistant (CMA)
2 Years 5 Months- Developed patient education materials to improve understanding of treatment plans and healthy lifestyles.
- Streamlined inventory management processes for medical supplies, reducing waste and costs.
- Led initiatives to enhance patient satisfaction through improved communication strategies and service delivery.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
Certified Medical Assistant (CMA)
3 Years 8 Months- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Certified Medical Assistant (CMA)
2 Years 7 Months- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Education
Certificate - Medical Assistant
Some college - Medical Assistant
High school diploma
Skills
Patient Care
Vital Signs
Phlebotomy
Venipuncture
Medical Office Experience
Experience Administering Injections
EMR Systems
Laboratory Experience
Medical Scheduling
Epic
Computer Skills
Anatomy Knowledge
Clerical Experience
Medical Terminology
Medical Records
Order of draw
Patient care
Specimen handling
HIPAA compliance
Pediatric phlebotomy
Personal protective equipment usage
Medical terminology
Anatomy and physiology
EMR recordkeeping
Certification
Certified Medical Assistant (AAMA) September 2024 to September 2029
Military Service
- Branch: Army Reserves
- Service Country: United States
- Rank: Private First Class
- February 2008 to March 2013
Timeline
Phlebotomist
Margaret Mary Community Hospital
04.2026 - CurrentRead More
Certified Medical Assistant (CMA)
Major Health Partners
08.2023 - CurrentRead More
Certified Medical Assistant (CMA)
Axia Women's Health Southside OBGYN
03.2021 - 08.2023Read More
Certified Medical Assistant (CMA)
Community Health Network
07.2017 - 03.2021Read More
Certified Medical Assistant (CMA)
Franciscan Physicians Network
12.2014 - 07.2017Read More
Whiteland Community High School
High school diploma
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Harrison College
Some college from Medical Assistant
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Kaplan College
Certificate from Medical Assistant
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