Kayla Williams
Hammond
Summary
Experienced with patient care and support. Utilizes effective communication and attention to detail to ensure smooth service delivery. Track record of enhancing patient satisfaction through reliable and adaptable service.
Overview
9
9
years of professional experience
Work History
Patient Service Technician
LabCorp
09.2025 - Current
- Maintained accurate documentation of patient information in electronic health records systems.
- Collect lab orders, insurance cards, and co-pay to facilitate the registration process and prepare the patient for the appointment.
- Verified patient's insurance eligibility and benefits coverage.
- Collect and process patient specimens, adhering to strict safety and quality protocols.
- Led initiatives to optimize scheduling workflows, reducing wait times for patients significantly.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Perform venipuncture, collect urine specimens, conduct biometric screening, and perform drug screening.
Phlebotomist
Rush University Medical Center, RUMC
02.2022 - 08.2025
- Conducted blood draws accurately and efficiently to ensure patient comfort and safety.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Sales Rep
Verizon
08.2023 - 01.2025
- Increased sales revenue by effectively presenting product features and benefits to potential clients.
- Participated in team meetings to share ideas for improving store performance and increasing sales opportunities.
- Settled customer disputes professionally, applying conflict resolution skills as necessary.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
T-Mobile
09.2019 - 08.2023
- Exceeded sales targets through effective product knowledge and customer engagement strategies.
- Trained new associates on sales techniques and customer service standards to enhance team performance.
- Implemented promotional campaigns to drive foot traffic and increase overall store revenue.
- Analyzed customer feedback to identify trends and improve product offerings and service delivery.
Adult life skills team lead
Helping Hand Center
10.2018 - 09.2019
- Create lesson plans
- Direct daily activities
- Maintain Client Scheduling
CCS/Floater
Seguin
04.2017 - 05.2018
- Complete respite duties for children with disabilities
- Daily documentation of child activities, duties and visits
- Travel to scheduled designations for planned activities
Education
Certified Phlebotomist - NHA
ChooseYourDestinyLLC
Chicago, IL11-2024
High School Diploma -
Hammond High School
Hammond, IN05.2014
Skills
- Patient registration
- Specimen collection
- Venipuncture techniques
- Biometric screening
- Customer service excellence
- Scheduling optimization
- Conflict resolution
- Healthcare software navigation
- Multitasking capacity
- Teamwork and collaboration
- Time management
- Calm and effective under pressure
Timeline
Patient Service Technician
LabCorp
09.2025 - Current
Sales Rep
Verizon
08.2023 - 01.2025
Phlebotomist
Rush University Medical Center, RUMC
02.2022 - 08.2025
Sales Associate
T-Mobile
09.2019 - 08.2023
Adult life skills team lead
Helping Hand Center
10.2018 - 09.2019
CCS/Floater
Seguin
04.2017 - 05.2018
High School Diploma -
Hammond High School
Certified Phlebotomist - NHA
ChooseYourDestinyLLC