- I enjoy helping others and giving back to the community
- Youth Development Programs
- Passionate about balancing physical health with mental and emotional wellness
- Volunteering at community kitchens and food-related charities
- Strong interest in mentoring and guiding children while encouraging creativity and confidence
- Passionate about fostering growth, learning, and well-being in children through hands-on interaction
Kayleigh Malstaff
South Bend
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Server
Rocky River Tap And Table
05.2025 - Current
- Delivered exceptional customer service by anticipating guest needs and ensuring satisfaction during dining experiences.
- Managed multiple tables efficiently while maintaining attentiveness to guest requests and timely order delivery.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Cleaner
MaidPro
06.2022 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Daycare Volunteer
Saint Joseph Grade School
09.2022 - 12.2022
- Fostered positive relationships with children, enhancing social development and communication skills.
- Assisted in organizing educational activities, promoting cognitive growth through interactive learning experiences.
- Supervised playtime to ensure safety and encourage teamwork among children during group activities.
- Collaborated with staff to implement behavior management strategies, improving classroom dynamics and reducing conflicts.
Crew Member
Portillo's
11.2020 - 07.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Bachelor Of General Studies - Public Health
Ball State University
Muncie, IN05-2026
High School Diploma -
Saint Joseph High School
South Bend, IN06-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Cleanliness standards
- Menu memorization
- Service prioritization
- Problem-solving
- Multitasking Abilities
- Adaptable and flexible
- Reliable and responsible
Interests
Timeline
Server
Rocky River Tap And Table
05.2025 - Current
Daycare Volunteer
Saint Joseph Grade School
09.2022 - 12.2022
Cleaner
MaidPro
06.2022 - Current
Crew Member
Portillo's
11.2020 - 07.2022
Bachelor Of General Studies - Public Health
Ball State University
High School Diploma -
Saint Joseph High School
Scholastic Art and Writing Awards 2020
Recognized with a Silver Key from the Scholastic Art & Writing Awards, a national program celebrating creative achievement, for an original artwork.
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