Kayliyah Curry
Plainfield
Summary
High-performing Customer Care Specialist offering extensive experience working with diverse client base and delivering exceptional results. Experienced with years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
8
8
years of professional experience
Work History
Customer Care Representative II
Carrington Mortgage Services
12.2022 - Current
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Review and prepare escrow instructions, estimated closing statements, and other required documents.Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Obtain evidence of insurance from the buyer's insurance company.
- Advise Senior Management of potential escrow problems while also presenting solutions.
Customer Care Representative I
Navient Department Of Education
11.2019 - 12.2022
- Maintained and managed customer files and databases.
- Logged call information and solutions provided into internal database.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained high satisfaction score by consistently resolving first-call issues.
Dietary Aide
West Side Village
02.2017 - 11.2019
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.2019
Skills
- Prioritizing calls
- Data Entry
- Customer Billing
- Inbound Customer Service
- Customer Complaint Resolution
- Documentation and reporting
- Escrow
Timeline
Customer Care Representative II
Carrington Mortgage Services
12.2022 - Current
Customer Care Representative I
Navient Department Of Education
11.2019 - 12.2022
Dietary Aide
West Side Village
02.2017 - 11.2019
High School Diploma -
Ben Davis High School
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