KAYNAT SHAIKH
Sewri west
Summary
Dynamic professional with extensive experience in hotel operations for 9 years. Expert in operational strategy and escalation management, I successfully trained teams to enhance service quality and resolved customer issues effectively. Known for strong communication skills and adept at revenue reporting, I foster a collaborative environment that drives results.
Overview
3
3
Languages
9
9
years of professional experience
Work History
HOTELS OPERATIONS
AKBAR TRAVELS
Mumbai
01.2018 - Current
- Trained team on operational procedures to enhance service quality.
- Facilitated coordination between customers and agents to enhance service delivery.
- Handled customer escalations and coordinated with suppliers to resolve issues.
- Coordinated with suppliers to ensure timely delivery of products.
- Maintained and published daily sales and revenue reports for management review.
- Provided accurate quotations to agents and customers to facilitate sales.
- Customer Escalation
- Provided excellent service and attention to customers when face-to-face or through phone conversation.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
DIPLOMA - Travel & tourism
Akbar Academy
SSC & HSC & TYBA -
Maharashtra State Board
Skills
- Operational Strategy
- Revenue reporting
- Staff management
- Daily Operations Review
- Staff Training
- Handling staff
- Operational procedures
- Escalation management
- Know how to handle escalation
- Problem-Solving
- Computer skills
- Strong Communication
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Upper Intermediate
B2
Timeline
HOTELS OPERATIONS
AKBAR TRAVELS
01.2018 - Current
DIPLOMA - Travel & tourism
Akbar Academy
SSC & HSC & TYBA -
Maharashtra State Board