Summary
Overview
Work History
Education
Skills
Languages
Projects
Personal Information
Personal Characteristics
Timeline
Generic
KAYOMARZ FARROKH MAGRA

KAYOMARZ FARROKH MAGRA

ANDHERI (E)

Summary

Accomplished Senior Retail Manager with expertise in inventory management and customer relationship management. Successfully enhanced duty-free operations at Mumbai Travel Retail Pvt. Ltd. by streamlining processes and optimizing retail strategies. Proven leader in managing large teams and driving sales growth, consistently achieving targets and improving customer satisfaction.

Overview

21
21
years of professional experience

Work History

SENIOR RETAIL MANAGER – Fashion & Luxury /Electronics

MUMBAI TRAVEL RETAIL PVT. LTD
Mumbai
10.2021 - Current
  • Established joint venture with Adani in October 2021 to enhance duty-free operations.
  • Managed operations in alignment with best practices from The Nuance Group and Dufry.
  • Collaborated with Flemingo Travel Retail Ltd. to optimize retail strategies.
  • Streamlined processes to improve efficiency and customer experience in travel retail.

SENIOR RETAIL MANAGER – Fashion & Luxury /Electronics

FLEMINGO TRAVEL RETAIL LIMITED
Mumbai
03.2017 - 10.2021
  • Transitioned company operations following acquisition by Flemingo Travel Retail Limited in March 2017.
  • Maintained responsibilities aligned with The Nuance Group and Dufry.

MANAGER - AIRPORT OPERATIONS

THE NUANCE GROUP FASHION AND LUXURY
Mumbai
01.2014 - 03.2017
  • Managed operations across 15 stores at Terminal 2, Chhatrapati Shivaji International Airport.
  • Oversaw a team of 4 Duty Managers, 8 Brand Executives, and 100 Sales Advisors.
  • Led initiatives to enhance operational efficiency within travel retail environment.
  • Coordinated daily activities to ensure smooth store functioning and customer satisfaction.

SENIOR STORE MANAGER

BESTSELLER RETAIL INDIA PVT. LTD.
06.2013 - 01.2014
  • Successfully Worked as a Senior Store Manager at the Flagship / Megastore of Bestseller at Linking Road, Santacruz reporting to the Regional Manager (West).
  • The store is an 11000 Sq. Feet store having all 4 brands of Bestseller have 31 Fashion consultants,4 sales Optimizers,2 Stock room boys, 1 Admin Manager and 3 Floor Managers reporting directly to me.

AREA MANAGER

MAJOR BRANDS INDIA PVT. LTD.
04.2010 - 01.2011
  • Worked as an Area manager/Backend Manager for OKAIDI a French fashion label for Infants and Children.
  • The main tasks were to achieve brand targets and help in the expansion of the brand.

Executive – Customer services

B.P.L. MOBILE COMMUNICATIONS LTD.
03.2006 - 04.2007
  • Main tasks were to Achieve Sales, Value added services and Retention targets.
  • Responsibilities included were of two types i.e., Sales and Customer service and Back-office Management.

Merchant contact officer (Relationship officer)

H.S.B.C. Ltd.
07.2004 - 03.2006
  • Company Overview: Service Provider: - Kelly Services India Pvt. Ltd.
  • Main task was to increase volumes from merchants for the bank, regular interaction with finance managers and financial heads of all various firms like HOTELS, AIRLINES, TELECOM etc., to promote the sale and use of HSBC EDC (Electronic Data Capturing machine).
  • Service Provider: - Kelly Services India Pvt. Ltd.

Education

BACHELOR OF COMMERCE - Financial Accounting & Auditing

University of Mumbai
St. Andrews Collage
05.2004

P.G.D.B.M - Business management

K.C. college of management
Churchgate

NIIT - basic computer knowledge and programming

NIIT
MUMBAI

12th H.S.C. -

St. Andrew’s College of arts, science & commerce
Bandra (W), Mumbai

S.S.C. -

St. Andrews high school
Bandra

Skills

  • Inventory management
  • Visual merchandising
  • Sales forecasting
  • Customer relationship management
  • Financial analysis
  • Staff training

Languages

  • English
  • Hindi
  • Marathi
  • Gujarati

Projects

Launching of a new product (coffee shop) Control techniques to increase productivity in an organization. Recruitment and selection Span of control

Personal Information

  • Date of Birth: 01/10/82
  • Gender: Male
  • Marital Status: Married

Personal Characteristics

Trying new cuisines, Movies, Problem solving, Practical

Timeline

SENIOR RETAIL MANAGER – Fashion & Luxury /Electronics

MUMBAI TRAVEL RETAIL PVT. LTD
10.2021 - Current

SENIOR RETAIL MANAGER – Fashion & Luxury /Electronics

FLEMINGO TRAVEL RETAIL LIMITED
03.2017 - 10.2021

MANAGER - AIRPORT OPERATIONS

THE NUANCE GROUP FASHION AND LUXURY
01.2014 - 03.2017

SENIOR STORE MANAGER

BESTSELLER RETAIL INDIA PVT. LTD.
06.2013 - 01.2014

AREA MANAGER

MAJOR BRANDS INDIA PVT. LTD.
04.2010 - 01.2011

Executive – Customer services

B.P.L. MOBILE COMMUNICATIONS LTD.
03.2006 - 04.2007

Merchant contact officer (Relationship officer)

H.S.B.C. Ltd.
07.2004 - 03.2006

BACHELOR OF COMMERCE - Financial Accounting & Auditing

University of Mumbai

P.G.D.B.M - Business management

K.C. college of management

NIIT - basic computer knowledge and programming

NIIT

12th H.S.C. -

St. Andrew’s College of arts, science & commerce

S.S.C. -

St. Andrews high school

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