Mohammed Abdul Hakeem Kazmi

• Identified, reviewed and evaluated data management metrics to recommend ways to strengthen data across enterprise
• Performed root-cause analysis on data-related system problems to recommend or execute corrective action
• Developed and implemented data collection systems and other strategies to optimize statistical efficiency and data quality
• Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms
• Managed key tasks and resources to achieve cost, schedule and strategic growth initiatives
• Created and automated data visualizations to present insights and tell compelling stories
• Analyzed large datasets to identify trends and patterns in customer behaviors
• Cross-trained existing employees to maximize team agility and performance
• Coordinated with cross-functional teams to resolve project issues and mitigate risks
• Provided detailed project status updates to stakeholders and executive management
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.

• Manages the teams of Digital Marketing professionals to deliver top quality technical support
• Handling end-to-end operations and service delivery for Google Platforms and GA360 teams

Key Contributions:

• Stakeholder management to drive weekly/monthly business reviews
• Expanding operations globally to provide language support to our partner and as BCP sites
• Implementation of real-time channel support to provide faster turnaround
• Identify automation opportunity and implement it to show FTE reduction which enables us to handle more work

• Worked as an automation consultant on multiple projects to identify automation opportunities by understanding the existing process and build the project plan to show FTE benefits
• Supervise a team of developers and business excellence in executing the automation project across the deals
• Developed internal tools on top of Google framework to help the teams provide faster turnaround

Key Contributions:

• Understanding of the existing processes to draft a plan on how to automate the manual process and help reduce the manual efforts
• Identify the technology to be used to deliver the project
• Developed tools and dashboards for multiple deals across India
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
• Supported clients with business analysis, documentation, and data modeling.
• Developed effective improvement plans in alignment with goals and specifications.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

• Partner - GOOGLE INDIA ONLINE
• Incubation Associate (Dynamic Remarketing): Worked with the client to streamlining the existing process and making it outsource ready
• It was an IC role wherein the ask was to learn and understand the current process of Dynamic Remarketing and translate it into a package that can be outsourced

Key Responsibilities:

• Process understanding
• Creating process maps
• Streamlining the existing process by defining the workflows
• Creating Standard Operating Procedures (SOPs)
• Defining Key and Lead metrics (Customer Satisfaction, Quality, Turnaround Time, FCR, Utilization)
• Creating process training and certification course on LMS
• Developing an effective Operational Governance
• Defining Escalation & Change Management

• Plan, execute, and control assigned projects, ensuring work performed complied with contractual requirements
• With increased team size, the need of the sophisticated tools to monitor and manage day to day activity becomes challenging for the leadership
• I was assigned the project to design and develop tools that can help the leadership with real-time monitoring of the team’s performance and attendance on top the clients infrastructure

Key Responsibilities:

• Update customers and senior leaders on progress and roadblocks
• Developed and implemented project plans and budgets to ensure successful execution
• Worked closely with Google insights team to launch new tools
• Developed and enhanced multiple internal tools and Dashboards
• Represented the Accenture Automation team during business reviews

Achievements:

• Identified a lot of automation opportunities in the processes and worked with the core teams across the Globe to develop some of the automation tools that ultimately translated to the benefit of 12 resources

• Involved in hiring and ramping up the GA 360 team
• Worked with Google VPS and GA 360 lead to stabilized team metrics
• Helped with various analysis on in-scope and out-of-scope tasks
• Worked with Google VPS to include GA 360 consult data into the existing dashboards

Achievements:

• Managed internal operational standards and productivity targets.
• Conducted root cause analysis in deficient areas to identify and resolve issues
• Created and managed project plans, timelines and budgets
• Identified the new scope of work and was successful in ramping up additional headcount
• Recruited and trained 20+ new employees in 2016
• Oversaw problem resolution to address barriers to operational efficiency
• Coordinated internal assignments, scheduling and communications to extend informational transparency and workforce management
• Demonstrated a strong team work and showcase the future improvement plan

• Managed a Global team of 60 associates (APAC, EMEA, NA)
• Responsible for maintaining SLAs
• Monitors workload to make sure no TSAs gets overloaded
• Daily/Weekly/Monthly connects with team and Managers
• Sharing teams performance with management
• Maintaining and sharing teams performance scorecards
• Create and maintain Accenture Dashboard for platform teams
• Writes programs to automate manual tasks
• Help other product leads with data and graphs to do performance analysis

Achievements:

• Significantly met all the SLA targets for 6 quarters in a row
• Received Multiple Awards & Rewards from Accenture and the clients

• Work involves educating clients and troubleshooting support queries on DS/Adwords/Bing/Yahoo
• Elucidate Agencies and Clients on various inabilities in their accounts on a day-to-day basis by routine monitoring of auditors across search engines to ensure quality
• Worked with clients in implementing and structuring the accounts in DoubleClick Search
• Optimizing the campaigns to improve Quality Score, CTR, Conversion Rates and Cost per Acquisition with the help of Bid strategy rules in DoubleClick Search
• Helping agencies on Keyword Research and Ad Quality
• Furnished ideas and suggestions to the onshore team and engineering team to improve the features in DoubleClick Search to the benefit of clients

• Infrastructure Intelligence Solution
• Description: InfraCentral is an Infrastructure Intelligence solution developed by Infrascape
• It monitors the performance of the enterprise IT infrastructure and provides with comprehensive reports
• It’s a real time monitoring tool that sends E-Mail and SMS alerts to the administrators based on the set thresholds.