Baking
K.D SHREE AMBIKA
TEAM LEADER
Chennai
Summary
Organized and dependable Team player with extensive experience in Banking operations. Successful at managing multiple priorities with a positive attitude. Excellent interpersonal and communication skills. Problem solver, networker, and consensus builder. I take all the opportunity to give and contribute to the best of my ability in achieving the goals of the organization.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
7
7
Certifications
1
1
Language
Work History
TEAM LEADER, TRADE FINANCE TESTING
STANDARD CHARTERED GBS
Chennai
02.2022 - Current
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Manual testing for Finance products involved in Trade shipment.
- Planning, preparation and execution of test scenarios and test cases based on requirements by Project Management Team.
- Streamlined communication between Technology team and Project Management teams to establish in achieving targets for given sprint.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout development lifecycle.
- Facilitated smooth releases by coordinating closely with cross-functional teams for end-to-end integration testing.
- Actively participate in UVT during every project release.
- Ensured seamless user experience by validating application functionality across multiple platforms and devices.
- Enhanced product performance by conducting thorough regression testing on each release.
- Handling multiple project enhancements with sprint deadline of 2-5 days.
- Boosted efficiency of testing process by organizing test cases in prioritized, easy-to-follow manner.
- Promoted knowledge sharing among team members, conducting training sessions on new tools and techniques for manual testing.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supported agile development methodologies by actively participating in sprint planning meetings and providing valuable input during daily standup's.
PRODUCTION MANAGEMENT ANALYST (B6)
NATWEST GROUP
Chennai
01.2021 - 01.2022
- Provide support for ATMs in and around UK and Northern Ireland for about 7400+ ATMs
- Team support Brands of ATM like - Nat West, RBS, Ulster & Tesco Stores (Single site & Multi site) long with engineers part of NCR & IBM
- As L1 & L2 support team help in bringing machine back in service remotely by pinging VPN & Default gateway and basis ping L2 or L3 support will intervene.
- ATMSL is Service Line team providing L1 & L2 support for IBM Engineers, Customers, Branch Staffs, Cabling team, Replenishment Crew & Telecommunication team
- Team extends support via calls & emails guiding team by using Connex application which gives detailed status of ATMs last transaction date, status change & replenish date & allows us to see fault on ATM & create ticket and log engineer call to rectify issue
CREDIT RISK UNDERWRITER
Royal Bank Of Scotland
Chennai
01.2018 - 12.2020
- Provide ongoing support and guidance to Business Development Managers
- Develop and maintain positive working relationship with co-workers, internal and external clients/business partners (i.e Risk Management, Contact Centers and Fulfillment teams etc.)
- Informs processors, mortgage loan officers, closers and management of changes, status updates, findings and credit decisions
- Work in collaboration with team to ensure SLA targets are met
- Participates in special projects and assignments and performs other duties as assigned
- Orients, trains, assists and mentor more junior level Underwriters
- Cross trained for MLU support team within short span to support high end lending unit and KYC
- Managed to process over 200 cases of Lending support in one day with 100% quality
- Prepare and regularly review annual goals and career development plan with management
- Conduct proactive and effective pipeline management in accordance with performance standard expectations
LIABILITY OFFICER
CITI Bank
Chennai
01.2016 - 01.2018
- Performs other responsibilities and as directed by management
- Assisting management in migration of MLU support process to RBS India
- SME for prospects, driving and managing entire end-to-end sales process for internal teams, including ensuring prospects and colleagues are kept in loop and knowing when to leverage partners beyond immediate teams
- Working on sales and credit matters, including lending process management, internal and external audits
- Support Analysts in terms of credit risk assessment and transaction structuring
- Coordinate and partner with Sales and Independent Risk Management, to establish priorities for Analysts in terms of processing annual credit reviews and new transactions
- Work with Independent Risk to monitor external environment for any potential emerging risks
- Partner with Relationship Managers in customer meetings, engaging clients' senior managers, as well as with external advisors and consultants for credit matters
- Partner with Risk to recommend restructuring activity for classified facilities
- Act as link between Sales and Risk to facilitate strong cooperation to achieve business goals
SENIOR MORTGAGE UNDERWRITER
Intelenet Global Services (Barclays UK)
Chennai
01.2015 - 01.2016
- Establish and maintain direct relationship with business areas on lending propositions in order to provide structured, consistent and tailored advice
- Assist management to clear conditions and expedite loan closings
- Respond to individual, and investor audits and assist with fraud detection and prevention
- Evaluate credit decisions for accuracy based upon established risk parameters and in accordance with policy, program and product guidelines
- Examine residential loan documentation for modifications to ensure accuracy, completeness and compliance
- Work with Loan Processors and Loan Officers on collecting information and documentation necessary to finalize incomplete loan package
- Engage with Solicitors and Brokers in UK to provide timely assistance for Customer requirements.
- Barclays Accredited Mortgage Underwriter
TELE RESEARCHER
Merit System
Chennai
01.2014 - 01.2015
- UK based Construction magazine, which provide detailed information of site and parties involved in construction.
- Outbound calls made to each of parties involved in construction(Eg : Scaffolding, flooring..etc) their involvement in business, contact person, contact number and duration of their involvement.
- Update information form to submit to Glen Magazine to verify and validate details and publish it further.
- Products detailing are advised by contraction owners or customer looking for information is requirement specific.
- Researching construction related products and collecting fees accordingly.
Education
Bachelor of Tech (IT) - Information Technology
Sree Sastha Institute of Technology
Chennai 09.2009 - 05.2013
Skills
Highly organized
Ability to motivate others
Skilled problem solverTeam player with exceptional leadership abilitiesQuick learnerAccomplishments
Stan C:
- 4 Spot Ovations & Appreciation emails from the stakeholder for successfully migrating Demica(UK based Trade platform) in SG & UK markets. Implementing the major transition from Cash system to Cash disbursement in SG & AE markets.
NATWEST :
- Bronze Award for Migration of Mortgage Lending Unit.
- On Spot Award for maintaining 100% quality throughout the year
- 3 Yes Checks appreciation for simplifying a complex process which helped to save time in processing the Mortgage applications.
- 1 STP(Straight Through Process Idea) appreciation for automatic work assignment for each team member once the excel is feeded into the GMS system.
Certification
Agile Methodologies
Interests
Blogging
Photography
Timeline
Selenium
02-2024
Performance Testing(Load Runner)
02-2024
Python Essentials
10-2023
TEAM LEADER, TRADE FINANCE TESTING
STANDARD CHARTERED GBS
02.2022 - Current
PRODUCTION MANAGEMENT ANALYST (B6)
NATWEST GROUP
01.2021 - 01.2022
CREDIT RISK UNDERWRITER
Royal Bank Of Scotland
01.2018 - 12.2020
LIABILITY OFFICER
CITI Bank
01.2016 - 01.2018
SENIOR MORTGAGE UNDERWRITER
Intelenet Global Services (Barclays UK)
01.2015 - 01.2016
TELE RESEARCHER
Merit System
01.2014 - 01.2015
Bachelor of Tech (IT) - Information Technology
Sree Sastha Institute of Technology
09.2009 - 05.2013