KOUSTAV DASGUPTA

• Successfully developed global E-commerce delivery, incorporating monthly CPI & Retail index updates to keep the organization and team informed on US economy and market trends. This initiative was later offered as a product for clients.
• Designed a comprehensive monthly report template for clients, providing insights on market trends, client performance, competitive outlook, and budget/spend analysis for targeted segments.
• Successfully developed global E-commerce delivery, incorporating monthly CPI & Retail index updates to keep the organization and team informed on US economy and market trends. This initiative was later offered as a product for clients. • Designed a comprehensive monthly report template for clients, providing insights on market trends, client performance, competitive outlook, and budget/spend analysis for targeted segments.
Skills: Strategy · Artificial Intelligence (AI) · Analytical Skills

• Amplified digital media for global brands including Lenovo, Brooks, Fossil, Louis Vuitton and Vera Bradley.
• Conducted competitive research and analysis using third-party tools like Pathmatics, SimilarWeb, and Kantar Media.
• Developed a budget and investment dashboard for Lenovo's laptop segments, tracking sales by category across multiple regions and six countries, while also monitoring audience interactions and engagement metrics.
• Utilized Google Analytics, Keyword Planner, research tools like Statista, and IbisWorld to analyze data and generate hypotheses for enhancing brand digital presence.
• Maintained and updated dashboards for brands such as T Rowe Price and ACE Hardware, while also creating templates for new dashboards for internal leadership teams.
• Managed and created monthly economic reports for US markets, leveraging market research and portals like FRED, The Wallstreet Journal & Bureau of Labour Statistics for internal & external stakeholders.
• Amplified digital media for global brands including Lenovo, Brooks, Fossil, Louis Vuitton and Vera Bradley. • Conducted competitive research and analysis using third-party tools like Pathmatics, SimilarWeb, and Kantar Media. • Developed a budget and investment dashboard for Lenovo's laptop segments, tracking sales by category across multiple regions and six countries, while also monitoring audience interactions and engagement metrics. • Utilized Google Analytics, Keyword Planner, research tools like Statista, and IbisWorld to analyze data and generate hypotheses for enhancing brand digital presence. • Maintained and updated dashboards for brands such as T Rowe Price and ACE Hardware, while also creating templates for new dashboards for internal leadership teams. • Managed and created monthly economic reports for US markets, leveraging market research and portals like FRED, The Wallstreet Journal & Bureau of Labour Statistics for internal & external stakeholders.
Skills: Google Analytics · Executive Summary · Microsoft Power BI · Tableau · Statistical Data Analysis · Microsoft PowerPoint · Secondary Market Research · Competitive Brand Research · Business Analysis · Artificial Intelligence (AI) · Economic Research · Media & Campaign Analysis · Performance Dashboards · Analytical Skills

• Managed operational sales reports, collaborating with internal stakeholders like Key Account Managers and Brand Managers to gather data for business optimization.
• Provided daily, weekly, monthly, quarterly, and yearly sales insights to senior management for forecasting market trends.
• Created and distributed primary and off-take sales reports, including NPD launches and data from general and modern trades, to facilitate forecasting for business growth.
• Collected information from Sales Managers and Product Teams to ensure accurate analytics for review purposes.
• Managed operational sales reports, collaborating with internal stakeholders like Key Account Managers and Brand Managers to gather data for business optimization. • Provided daily, weekly, monthly, quarterly, and yearly sales insights to senior management for forecasting market trends. • Created and distributed primary and off-take sales reports, including NPD launches and data from general and modern trades, to facilitate forecasting for business growth. • Collected information from Sales Managers and Product Teams to ensure accurate analytics for review purposes.
Skills: Microsoft Power BI · Data Visualization · Excel Dashboards · Problem Solving · KPI Dashboards · SAS (Software) · Data Analytics · Business Analysis · Market Research · Business Insights · Advanced excel · Dashboards · MS office suit · Analytical Skills

Gathered data from various Flipkart subsidiaries such as PhonePe, Ekart, and Myntra for analytics and report generation.
• Managed technical vulnerabilities for the Application Security team, handling numerous bug reports during BBD’21 and supporting the app development team.
• Coordinated with PAN India stakeholders to address critical breaches and resolve open issues within specified deadlines.
• Enhanced existing processes by resolving security bugs with assigned SPOCs, monitoring bug reports to improve production speed and quality, and tracking operational performance including TAT.
• Created dashboards to provide insights into security level bug reports and presented findings to the Program Director. Analyzed severity levels and provided upcoming resolution points in flashing reports.
• Gathered data from various Flipkart subsidiaries such as PhonePe, Ekart, and Myntra for analytics and report generation. • Managed technical vulnerabilities for the Application Security team, handling numerous bug reports during BBD’21 and supporting the app development team. • Coordinated with PAN India stakeholders to address critical breaches and resolve open issues within specified deadlines. • Enhanced existing processes by resolving security bugs with assigned SPOCs, monitoring bug reports to improve production speed and quality, and tracking operational performance including TAT. • Created dashboards to provide insights into security level bug reports and presented findings to the Program Director. Analyzed severity levels and provided upcoming resolution points in flashing reports.
Skills: Microsoft Excel · Jira · Problem Solving · MS office suite · Business Analysis · SQL · Performance Dashboards · Dashboards · Kanban · Analytical Skills

• Developed BRDs for new requirements and oversaw implementation in Confluence (JIRA), ensuring follow-ups and related actions until closure.
• Actively engaged in IT innovation and conducted UAT for new applications prior to production and Go-Live phases.
• Interacted with higher management from the client side to enhance business through internal process improvements.
• Prepared monthly decks and represented the company's performance to insurance companies during performance reviews.
• Coordinated with various stakeholders nationwide to meet business requirements and monitor market share.
• Implemented possible improvements to enhance account health from a B2B perspective.
• Developed BRDs for new requirements and oversaw implementation in Confluence (JIRA), ensuring follow-ups and related actions until closure. • Actively engaged in IT innovation and conducted UAT for new applications prior to production and Go-Live phases. • Interacted with higher management from the client side to enhance business through internal process improvements. • Prepared monthly decks and represented the company's performance to insurance companies during performance reviews. • Coordinated with various stakeholders nationwide to meet business requirements and monitor market share. • Implemented possible improvements to enhance account health from a B2B perspective.
Skills: Market Analysis · Jira · Long-term Customer Relationships · Problem Solving · Business Analysis · Strategic Planning · SQL · Business Insights · Advanced excel · Analytical Skills · Amazon S3

Oversaw BAU operations, encompassing data retrieval for MIS reporting and critical analytics to enhance account health.
• Represented data and visualizations based on OKRs' during management review calls.
• Handled client-side escalations and ensured necessary support to minimize error percentages.
• Coordinated with the QA team to uphold the NPS with a targeted CSAT score exceeding 4.7.
• Utilized AWS SFTP for secure data transactions, adhering to privacy protocols and mitigating data breaches.
• Monitored and controlled the inflow of PAN India insurance data, implementing various filtration processes before importing into local dashboards for execution.
• Collaborated with multiple stakeholders' data regularly to maintain account health and provide scalable end-to-end transactions.
• Managed a team responsible for daily transactions, including appointment scheduling, report retrieval, coordination with top insurers, MIS reporting, and SLA management. Conducted weekly team huddles to address challenges and issues, providing consistent feedback and coaching to L1 team members.

o Achievement:

• Recognized as the 'Best Batsman' for consistently exceeding performance expectations and exemplifying organizational values, surpassing all peer team leaders over the past year.
• Received multiple appreciation emails from clients, including Aditya Birla Sun Life, ABHI Health, and Tata AIA, during the supervisory period.
• Oversaw BAU operations, encompassing data retrieval for MIS reporting and critical analytics to enhance account health. • Represented data and visualizations based on OKRs' during management review calls. • Handled client-side escalations and ensured necessary support to minimize error percentages. • Coordinated with the QA team to uphold the NPS with a targeted CSAT score exceeding 4.7. • Utilized AWS SFTP for secure data transactions, adhering to privacy protocols and mitigating data breaches. • Monitored and controlled the inflow of PAN India insurance data, implementing various filtration processes before importing into local dashboards for execution. • Collaborated with multiple stakeholders' data regularly to maintain account health and provide scalable end-to-end transactions. • Managed a team responsible for daily transactions, including appointment scheduling, report retrieval, coordination with top insurers, MIS reporting, and SLA management. Conducted weekly team huddles to address challenges and issues, providing consistent feedback and coaching to L1 team members. o Achievement: • Recognized as the 'Best Batsman' for consistently exceeding performance expectations and exemplifying organizational values, surpassing all peer team leaders over the past year. • Received multiple appreciation emails from clients, including Aditya Birla Sun Life, ABHI Health, and Tata AIA, during the supervisory period.
Skills: Microsoft Excel · Operations · Jira · Business Analysis · Business Planning · SQL · Client Relations · Amazon S3 · Operations Management

• Spearheaded complete data inflow/outflow for leading corporates, ensuring end-to-end transactions with strict adherence to data security protocols.
  • Managed invoicing, comprehensive data management, and ensured confidentiality of policy protocols through AWS SFTP.
  • Cultivated relationships with business partners, understanding their requirements, and delivering scalable solutions for monthly data transitions.
  • Specialized in Tele-Underwriting, supporting technical programs, and overseeing a team of 20+ members, including MBBS doctors.
  
  
  o Achievements :
  
  • Received the 'Extra Mile Award' for consistently demonstrating high organizational values and achieving maximum conversion within the shortest turnaround time over a four-month period.
  • Acknowledged by Manager for conducting client reviews and feedback sessions, resulting in improved relations and a 12% year-over-year business growth.
  • Earned client appreciation for achieving the highest conversion rates on accounts within designated timelines while maintaining quality at over 96% accuracy.
  • Spearheaded complete data inflow/outflow for leading corporates, ensuring end-to-end transactions with strict adherence to data security protocols. • Managed invoicing, comprehensive data management, and ensured confidentiality of policy protocols through AWS SFTP. • Cultivated relationships with business partners, understanding their requirements, and delivering scalable solutions for monthly data transitions. • Specialized in Tele-Underwriting, supporting technical programs, and overseeing a team of 20+ members, including MBBS doctors. o Achievements : • Received the 'Extra Mile Award' for consistently demonstrating high organizational values and achieving maximum conversion within the shortest turnaround time over a four-month period. • Acknowledged by Manager for conducting client reviews and feedback sessions, resulting in improved relations and a 12% year-over-year business growth. • Earned client appreciation for achieving the highest conversion rates on accounts within designated timelines while maintaining quality at over 96% accuracy.

Skills: Microsoft Excel · Operations · Problem Solving · Customer Relationship Management (CRM) · Market Research · SQL · VideoMER