K Durga Prasad Anisetti
ERP Specialist
Bangalore
Summary
Being a Middleware Admin, involved in all the activities from the installation to troubleshoot of various web servers and application servers running on heterogeneous environment, with the main goal of maintaining the steady state of the applications by adhering the define process and there by achieving 100% SLA. And leading the team from the front to make sure the deliverables are being handled and delivered to meet customer expectations.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ERP Specialist
NTT Data
Bangalore
11.2013 - Current
- Working as a WebLogic Admin, supporting all the activities from installation to troubleshooting of application servers and web servers.
- Leading the offshore team from the front to make sure everything is being delivered smoothly to meet customer expectation.
- Always a go-to resource in the team for external and internal customers.
- Providing 24X7 support in collaboration with onshore team for Dev, Staging and Prod environments.
- Handling different types of tickets and resolve them to achieve 100% SLA.
- Prioritizing the work based on the severity of the tickets and resolving them with least turn around time possible.
- Creating or updating documents with all the steps of SOP and placing them at common repository.
- Preparing work reports daily, weekly and monthly basis.
- Preparing rosters to have proper allocation of resources for 24X7 support and to deal all possible contingencies.
- Achieving all the expected results by adhering to the process guidelines.
- Updating the CMDB regularly to have proper billing for the project.
- Handling SSL certs throughout their life cycle to meet SSL Management goals.
- Patching the various software applications to remediate the reported vulnerabilities and there by achieving PCI compliance.
- Continual improvement of the process we follow by getting regular feedback.
- Performing Root Cause Analysis for any reported or identified problem.
Senior Software Analyst
Collabera
Bangalore
05.2013 - 11.2013
Education
B.Tech -
JNTU
Hyderabad 08.2003 - 05.2007
Skills
WebLogic
Timeline
ERP Specialist
NTT Data
11.2013 - Current
Senior Software Analyst
Collabera
05.2013 - 11.2013
B.Tech -
JNTU
08.2003 - 05.2007
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