Kedar Bhosale
Senior Operations Manager
New Mumbai
Summary
Enthusiastic Senior Operations Manager offering 17-years background overseeing production of goods and provision of services in hospitality. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
Work History
Senior Operations Manager
Saffronstays Pvt Ltd
Mumbai
06.2021 - 07.2024
- Responsible for managing region operation of 70 villas spread across Lonavala - Pune - Mahabaleshwar.
- Oversees all major developments from new villa acquisition to launch of the villa with teams.
- Responsible for monthly audits, inventories, Assets calculation and staff trainings across all region.
- Oversaw staff and sub-contractor performance review assessments.
- Responsible to discuss operational duties, audit reports, requirements and processes with Home owners on monthly basis.
- Developed systems and procedures to improve operational quality and team efficiency.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Allocated resources to planned programs according to business objectives.
- Responsible for training newly recruit managers and Supervisors
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Maintaining records & reports of operations for founders and shareholders.
Senior Restaurant Manager
Massive Restaurants Pvt Ltd
Mumbai
12.2018 - 12.2020
- Responsible for successfully opening new Brand for the company with 120 covers restaurant in the heart of the city.
- Created budget for manpower and recruited FOH and BOH team.
- Consistently maintained bottom line and achieved top line in two quarters.
- Creating SOP’s for all positions and web of organized work for team.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Oversaw food preparation and monitored safety protocols.
- Developed unique events and special promotions to drive sales.
- Creating a targets and operations plans for team.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Restaurant General Manager
Effingut Breweries Pvt Ltd
Pune
12.2017 - 11.2018
- Successfully opened 2 Restaurant Pubs in Mumbai within 6 months.
- Oversaw all major developments on-site while as a Project manager coordinating
- Lead teams on international sporting event to cater (2000 – 3000 daily) guests with planning of Man power, payment transactions and vendors.
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Correctly calculated inventory and ordered appropriate supplies.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Set clear expectations and created positive working environment for employees.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Restaurant Manager
K Hospitality Pvt Ltd
Mumbai
06.2016 - 11.2017
- Lead the team to open new 200 cover restaurant in Thane by coordinating project manager & vendors.
- Created budget for manpower recruited FOH and BOH team.
- Consistently maintained bottom line and achieved top line for 6 months with achieving highest ratings on Zomato.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Arrange weekly meetings with managers, Chefs and Control team to discuss day to day operational issues, cost effective solutions and further sales plan.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Motivated staff to perform at peak efficiency and quality.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Senior Operations Manager
Mirah Hospitality Pvt Ltd
Pune
12.2009 - 12.2015
- Joined the organization as Team member (2009) and made myself a way to reach senior manager position (2015).
- Successfully opened 6 restaurants in Mumbai - delhi - goa - Pune while working as a manager.
- Developed systems and procedures to improve operational quality and team efficiency.
- Created operation & sales plans for business after considering locations advantages and budgets.
- As Senior manager successfully achieved all the top line targets for 12 months in row.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Worked as trainer on different locations to established company vision and mission towards the brand.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Responsible for negotiating, planning and executing outdoor events for (1000-6000) people for a day. Events like International pop artist live performances, International, music festivals, Super bike festivals and reputed collage annual student festivals.
Steward
DeGustibus Hospitality Pvt Ltd
Mumbai
01.2006 - 03.2008
- Handle all day to day operational responsibilities of Food and Beverage service with leading a team to achieve individual and team goals by setting standards for other
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Engaged in suggestive selling and other sales techniques.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Craft Course in Food & Beverages - Food & Beverages 2004
Konkane's Kohinoor Collage of Hotel Management
Mumbai 06.2003 - 05.2004
Higher Secondary - HSC 2003
Mumbai University
Mumbai 06.2003 - 03.2004
Skills
Business Development
Timeline
Senior Operations Manager
Saffronstays Pvt Ltd
06.2021 - 07.2024
Senior Restaurant Manager
Massive Restaurants Pvt Ltd
12.2018 - 12.2020
Restaurant General Manager
Effingut Breweries Pvt Ltd
12.2017 - 11.2018
Restaurant Manager
K Hospitality Pvt Ltd
06.2016 - 11.2017
Senior Operations Manager
Mirah Hospitality Pvt Ltd
12.2009 - 12.2015
Steward
DeGustibus Hospitality Pvt Ltd
01.2006 - 03.2008
Craft Course in Food & Beverages - Food & Beverages 2004
Konkane's Kohinoor Collage of Hotel Management
06.2003 - 05.2004
Higher Secondary - HSC 2003
Mumbai University
06.2003 - 03.2004
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