Kedar Dutt

• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Established team priorities, maintained schedules and monitored performance.
• Demonstrated leadership skills in managing projects from concept to completion.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Maintained compliance with relevant industry regulations by enforcing strict access controls and monitoring user activities.
• Conducted regular training sessions to educate end-users on best practices related to account management and security protocols.
• Maximized system availability through development and testing of contingency plans.
• Developed modification program to determine compatibility with various software.
• Supported organizational growth by designing scalable solutions aligned with business objectives.
• Performed software installations and upgrades to Windows operating systems.
• Planned and implemented upgrades to system hardware and software.
• Upgraded existing infrastructure by planning and executing successful migration projects between Active Directory versions or platforms.
• Configured and tested Windows Server operating systems with roles features.

· Managing and Troubleshooting IIS Web Server’s

· IIS and Apache Tomcat Web server’s Deployment’s.

· Installing new Domain controllers / DNS

· Manage DNS

· Adding new forward and reverse lookup zone

· Transferring DNS zones

· Adding resource records / removing resource record

· Manage DHCP / Modifying existing scope / Managing the scope

· Backup and restore of DHCP configuration

· Backup and restore AD

· Create new sites and subnets

· Set/Modify replications - Verify/ configure/troubleshoot AD replication

· Create/manage Site links.

· Deployment and Management of Windows Servers.

· Managing active directory using GPMC and DSA console.

· Strong knowledge in Active directory.

· Building an Active Directory, Operation Master/FSMO, AD Replication, AD maintenance. Implementation and managing DHCP, DNS

· DNS Zone file, DNS Backup & Restoration, Forwarder.

· Perform Root Cause Analysis for all the Severity Incidents handled

· Troubleshoot issues related to Active Directory, DNS and DHCP

· Collaboration on cross-team and cross product technical issues by working with resources from other groups/teams

· Creating and Managing user account in Domain.

· Managing Active Directory.

· AD-Related DNS Design and Troubleshooting

· Managing Group Policies

· Working with Security Groups, Managing & troubleshooting Group policy.

· Creating and Managing Shared Folders.

· Set up a DNS Server and work with Zones files and Nslookup.

· Managing Active Directory user, computer and GPO using GPMC and DSA Console.

· Managing and Installing new Domain controllers / DNS.

· Adding new forward and reverse lookup zone and

· Transferring DNS zones

· Adding resource records / removing resource record

· Manage DHCP / Modifying existing scope / Managing the scope

· Backup and restore of DHCP configuration

· Backup and restore AD

· Create new sites and subnets

· Set/Modify replications - Verify/ configure/troubleshoot AD replication

· Create/manage Site links.

· Deployment and Management of Windows Server 2003 OS platform.

· Managing active directory using GPMC and DSA console.

· Strong knowledge in Active directory.

· Building an Active Directory, Operation Master/FSMO, AD Replication, AD maintenance. Implementation and managing DHCP, DNS

· DNS Zone file, DNS Backup & Restoration, Forwarder.

· Provide L3 remote 24/7 IT supports to multiple Australian based customers on Intel Server fleet on both physical and virtual platform through Remote Management Services using Citix Infrastructure.

· Part of a team which provides technical support to manage and maintain Windows 2003 Active Directory forest infrastructure consisting of more than 50,000 users and about 30,000 workstations & 2000 servers across Australia.

· Working on Incident/Problem Management records created in Tools such as: Remedy, If changes are required for the resolution, raising the Change Management records, getting concerned approvals in INFOMAN and executing changes.

· Perform Root Cause Analysis for all the Severity 1 Incidents handled.

· Troubleshoot issues related to Active Directory, DNS, DFS, Print Server and DHCP.

· Perform data restores as and when required and requested.

· Analysis of server for any failure, memory dump, performance issues and providing necessary solution.

· Rebuilding Windows Servers from scratch including all the applications installed.

· Collaboration on cross-team and cross product technical issues by working with resources from other groups/teams such as Tivoli Monitoring, Tivoli Backup,

· Application team such as Database, Domino etc. as and when required for resolving customer issues.

· Co-coordinating with IBM System X support/ITS Onsite Engineers for resolving all hardware related issues including firmware upgradation.

· Performs QA on behalf of Server Support Team and provide issue logs to Project Service Team, so that all the existing issues with the server are remediated before it is accepted from Project Phase to BAU/Base build support.

• Diagnosed and troubleshot hardware, software and network issues.
• Collaborated with outside departments to implement system-wide improvements.
• Monitored systems in operation and quickly troubleshot errors.
• Reduced response times by prioritizing urgent requests and escalating issues when necessary.
• Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Installed, configured and maintained computer systems and network connections.
• Communicated with clients to verify roots and causes of computer problems.
• Tested new software and hardware prior to deployment.
• Installed and configured operating systems and applications.
• Created user accounts and assigned permissions.
• Maintained servers and systems to keep networks fully operational during peak periods.

• Developed customized desktop solutions to meet unique business requirements, enhancing overall workflow efficiency.
• Managed setup and maintenance of workspace management solutions
• Identified scope of problem and provided operational and technical assistance to remedy.
• Generated reports to track performance and analyze trends.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
• Configured hardware, devices, and software to set up work stations for employees.
• Documented and updated known fixes in knowledge base for future reference.
• Explained technical information in clear terms to promote better understanding for non-technical users.
• Suggested software and hardware modifications to reduce lag time and improve overall speed.
• Developed and implemented preventive maintenance procedures.
• Walked individuals through basic troubleshooting tasks.
• Monitored network performance and provided network performance statistical reports for both real-time and historical measurements.
• Helped streamline repair processes and update procedures for support action consistency.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Offered assistance in implementing and developing training programs.
• Diagnosed and troubleshot hardware, software and network issues.
• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
• Streamlined deployment of new workstations by creating standardized images and automated installations.
• Collaborated with IT team to design, implement, and maintain secure network infrastructure for optimal desktop performance.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
• Boosted network, system and data availability and integrity through preventive maintenance and upgrades.
• Reduced helpdesk support tickets by proactively addressing common user issues through regular maintenance.
• Developed and implemented bug fixes and patch sets for existing web applications.
• Patched software and installed new versions to eliminate security problems and protect data.

• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Demonstrated creativity and resourcefulness through the development of innovative solutions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Proven ability to learn quickly and adapt to new situations.
• Learned and adapted quickly to new technology and software applications.
• Identified issues, analyzed information and provided solutions to problems.