KEDARI SRIKANTH
Technical Support Representative
Hyderabad
Summary
Experienced technical support professional with over 5 years of experience in the Industry. Ability to work under pressure and adapt to new situations and challenges to improve the organizational brand.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Pole to win international
Hyderabad
05.2019 - Current
- Address customer concerns, inquiries by interactions in a professional and friendly manner
- Use provided resources to research customer issues
- Undergone background work to analyze the issues and came up with the best resolution
- Providing feedback of the customers to the management for improving the service
- Actively participated in helping other agents regarding the process
- Sharing best practices and knowledge with colleagues to achieve customer satisfaction
- Remain current in the field by acquiring game information, latest patch information, and industry related news which impact support
- Complete tasks as assigned by supervisory staff
Customer Support Executive
Orchesys IT Services
01.2016 - 01.2018
- Ensured superior customer experience by addressing customer concerns and resolving problems quickly
- Describe product to customers and answer questions with up-to-date knowledge of sales
- Asking open-ended questions to assess customer needs
- Contacting customers to follow up on purchases, suggest new products and upcoming events
- Recommending alternative items if the product was out of stock
- Working with field engineers to visit customers/ employees if the problem is more serious
- Improve client references by writing and maintaining documentation
- Logging and keeping the records of customer/ employee queries
- Updating self-help documents so that customers/ employees can try to fix problems themselves whenever the issue rises again.
Education
Bachelor of Technology -
MIC College of Technology
Intermediate - undefined
Narayana Junior College
undefined
Vuyyuru English Medium High School
Skills
Excellent verbal and written communication skills
Good understanding of computer systems, mobile devices and other tech products
Customer Relationship Management Software
Hands-on experience with Windows/Mac OS environments
Ability to explain technical issues to technical and nontechnical employees and customers
Proficient with or the ability to quickly learn an array of computer hardware and software
HTML
Hobbies
Cooking
Playing Games
Reading Comics
Timeline
Technical Support Representative
Pole to win international
05.2019 - Current
Customer Support Executive
Orchesys IT Services
01.2016 - 01.2018
Bachelor of Technology -
MIC College of Technology
Intermediate - undefined
Narayana Junior College
undefined
Vuyyuru English Medium High School