Kedarnath Kallur

Roles and Responsibilities

• Completely monitoring the case management tool and to identify the order cases and quote cases to be assigned to the team members
• Handling escalations and to provide resolutions to the customer on priority basis
• Arrange Teams meeting to resolve the order and quote issue as when required
• Acting as a primary contact for consulting and critical accounts handling
• Order Status Monitoring SAP provides real-time visibility in to the status of orders,allowing users to track progress,monitor delivery, and handle any exceptions or issues that may arise during the order fulfillment

Roles and Responsibilities

• Processed as a SME for both services and pricing and licensing team, which includes order booking and order fulfillment, licence creation in ORACLE R12 application.
• Handling critical orders which team members cannot handle.
• Ensured backlog by EOD of the shift.
• Well trained to the new folks and prepared daily weekly, monthly utilisation and update the managers on the performance of the team

Roles and Responsibilities

• Process the orders case assigned by SME in Oracle R12 before the deadlines.
• Make sure that the cases are handling in SFDC in right manner to avoid escalations.
• Maintained 100% Quality in all the transaction processes
• As per KRA met the monthly targets set up Team lead