Professional with 20 years of experience in operations management and process optimization, specializing in team leadership and strategic collaboration. Proven track record in automating processes and enhancing service delivery, resulting in improved team performance. Expertise in bank reconciliations and treasury operations, with a focus on mitigating market risks and boosting operational efficiency. Dedicated to continuous improvement and compliance, ensuring high-quality outcomes and performance standards.
Managed teams of 12 to 15 FTEs, including Analysts and Senior Analysts, based on business needs.
Prepared monthly dashboards to evaluate department performance for management review.
Identified training gaps among team members and facilitated targeted training programs.
Automated bank account processes to minimize manual intervention and enhance efficiency.
Reviewed daily and monthly bank reconciliations to ensure adherence to policy guidelines.
Documented reconciling items exceeding 30 days, notifying management of outstanding issues.
Generated compliance reports and process documentation for management, auditors, and investors.