Keerthana Suresh

Interscan Messaging Security Virtual Appliance (IMSVA) Automation

• IMSVA scans the mail network and blocks a mail for potential security risks.
• The user for genuine mails, raises a ticket OR sends mail for mail to be released.
• BOT upon receiving requests, logs into IMSVA tool / browser. Searches for the mail with the sender id.
• Selects the mail from the results and removes the id from the block list.

Global Support Centre (GSC) Automation

• BOT checks for the mail and sends back with a standard template.
• For the next level of issues, BOT used to login into a portal and raises a Ticket for the user.

India Support Centre (ISC) Mailbox Automation

• Created a Process where the BOT scans the mail body based on keywords and moves to sub folder.
• Mails from the sub folder are replied with Standard templates.
• All the processed data are recorder in MySQL Database.

Distribution List Automation

• Created a Process where the BOT sends the Approval mail to Manager once the DL request is submitted.
• Sends up to 5 reminder mail until Manager takes necessary action.
• Based on the reply, BOT proceeds with the further steps to approve or reject the DL request.

Special ID Extension Automation over email

• Created a process where the BOT reads the mail body with keyword Extend.
• Once after the mail gets filtered, it will login into a portal and try to extend the Special ID.
• Email communication will be send to the end user upon extending.