Summary
Overview
Work History
Education
Skills
Awards & Recognition
Interests
Timeline
Generic

Keerthana Suresh

RPA Developer
Chennai,TamilNadu

Summary

Senior Systems Engineer with more than 2 years of experience, who is workaholic, open to challenges and acquiring new skills. Looking for software engineer position in a fast paced environment where my knowledge of automation, analysis and problem solving will add value to the organization

Overview

2
2
years of professional experience
7
7
years of post-secondary education

Work History

Senior Systems Engineer

Infosys Limited
Mysore, Karnataka
12.2021 - Current

Interscan Messaging Security Virtual Appliance (IMSVA) Automation

  • IMSVA scans the mail network and blocks a mail for potential security risks.
  • The user for genuine mails, raises a ticket OR sends mail for mail to be released.
  • BOT upon receiving requests, logs into IMSVA tool / browser. Searches for the mail with the sender id.
  • Selects the mail from the results and removes the id from the block list.

Global Support Centre (GSC) Automation

  • BOT checks for the mail and sends back with a standard template.
  • For the next level of issues, BOT used to login into a portal and raises a Ticket for the user.

Systems Engineer

Infosys Limited
Mysore, Karnataka
09.2019 - 11.2021

India Support Centre (ISC) Mailbox Automation

  • Created a Process where the BOT scans the mail body based on keywords and moves to sub folder.
  • Mails from the sub folder are replied with Standard templates.
  • All the processed data are recorder in MySQL Database.

Distribution List Automation

  • Created a Process where the BOT sends the Approval mail to Manager once the DL request is submitted.
  • Sends up to 5 reminder mail until Manager takes necessary action.
  • Based on the reply, BOT proceeds with the further steps to approve or reject the DL request.

Special ID Extension Automation over email

  • Created a process where the BOT reads the mail body with keyword Extend.
  • Once after the mail gets filtered, it will login into a portal and try to extend the Special ID.
  • Email communication will be send to the end user upon extending.

Education

B. Tech - Information Technology

St. Joseph's Engineering College
Chennai
07.2015 - 05.2019

HSC - Computer Science

Velammal Matric Hr Sec School
Chennai
06.2013 - 04.2015

SSLC -

T.S.T Rajah Girls Matri Hr Sec School
Chennai
06.2012 - 04.2013

Skills

    Blueprism RPA

MySQL

HTML

CSS

AspNet

MS Office

Awards & Recognition

1) InfosysIT Awards for,

  • Delivering all technical components in short duration
  • Outstanding achievement in Customer Delight Category

2) CCD Prestige Award for,

  • Best Automation Project

Interests

Management of Team

Leadership

Presentation

Timeline

Senior Systems Engineer

Infosys Limited
12.2021 - Current

Systems Engineer

Infosys Limited
09.2019 - 11.2021

B. Tech - Information Technology

St. Joseph's Engineering College
07.2015 - 05.2019

HSC - Computer Science

Velammal Matric Hr Sec School
06.2013 - 04.2015

SSLC -

T.S.T Rajah Girls Matri Hr Sec School
06.2012 - 04.2013
Keerthana SureshRPA Developer