Keerat Onkar Singh
Hospitality
Amritsar
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
8
8
Certifications
4
4
Languages
Work History
Hospitality Manager
Dubai World Trade Centre
Dubai
01.2023 - 01.2024
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
- Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
- Scheduled work hours for 5 employees to achieve adequate manpower coverage
- Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings
Sales Manager
Statusbrew, City On Pedals Amritsar
04.2019 - 12.2020
- Increased 20 % sales increase around world
- Implemented Kai Zen and Yoga in workplace
- Handled customer relations issues, enabling quick resolution, and client satisfaction
General Management Trainee
APEEJAY THE PARK
6 2018 - 7 2019
- Took specialized classes focusing on negotiations
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Worked flexible hours across night, weekend and holiday shifts
- Organized and detail-oriented with strong work ethic
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Adaptable and proficient in learning new concepts quickly and efficiently.
Internship
Oberoi Hotels
07.2016 - 12.2016
- Completed research, compiled data, updated profiles on Opera Software
- Sorted and organized files, spreadsheets, and reports
- Analyzed problems and worked with teams to develop solutions
- Interacted with customers by phone, email, or in-person to provide information.
Education
MBA - Hotel And Motel Management
Em Strasbourg
Strasbourg 02.2020 - 05.2022
Bachelor of Science - Tourism Management
Ihm Pusa
New Delhi 03.2015 - 05.2018
High School Diploma -
Dav Public School
Amritsar 01.2012 - 05.2014
Skills
Customer Service
Business Administration
Business Planning
Process Improvements
Complaint Handling
Event Marketing
Certification
Analytics Academy: Google Analytics for Power Users - 01/2023
Accomplishments
- Until High school Stag Performer
- Worked with Help Age India and Bhai Veer Singh Amritsar Spiritual Centre
- Kudos from Oberoi Group
- Winner of LEADearthship (A TERI Genpact YOUTH Challenge)
- Certificate of Merit Best Cadet A Certificate NATIONAL CADET CORPS
Affiliations
Teri Campus Impact Challenge Ihm pusa faculty and students took TRAS
Timeline
Hospitality Manager
Dubai World Trade Centre
01.2023 - 01.2024
MBA - Hotel And Motel Management
Em Strasbourg
02.2020 - 05.2022
Sales Manager
Statusbrew, City On Pedals Amritsar
04.2019 - 12.2020
Internship
Oberoi Hotels
07.2016 - 12.2016
Bachelor of Science - Tourism Management
Ihm Pusa
03.2015 - 05.2018
High School Diploma -
Dav Public School
01.2012 - 05.2014
General Management Trainee
APEEJAY THE PARK
6 2018 - 7 2019
Analytics Academy: Google Analytics for Power Users - 01/2023
BCG Data Science and Analytics Virtual Experience Program - 11/2021
Alison Diploma in Hospitality Management - 03/2020
Diploma in Human Resources, HARVARD UNIVERSITY - 06/2019
Alison Diploma In Legal Studies - 11/2018
Coursera Diploma in Psychology - 01/2017
Stanford University INTERNATIONAL WOMEN'S HEALTH AND HUMAN RIGHTS - 03/2016
Asset Management Virtual Experience Program JP MORGAN - 04/2023
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