Keerthana Balasubramanian
Bangalore,Karnataka
Summary
An enthusiastic IT professional with 6 years of experience in Cloud-based solutions. Well versed in building high availability and secured cloud applications. While delivering information security strategy and roadmap as well as helping customer build scalable cloud solutions and fault tolerance cloud infrastructure. Also experienced in configuration and deployment, build and release management in AWS cloud platform. Purpose driven professional with a capacity to be a strong team player.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Technical Cloud Consultant
Virtusa
Bengaluru, Karnataka
12.2021 - Current
- Project: Amazon Connect Contact center
- Client: Leading US based Insurance Company
- Experience in implementation of IVR and Connect flows in Amazon Connect
- Contact flow development based on the requirements provided by the client
- Building the Intents and Utterances to train the AI/ML Model
- Using the Polly SSML commands in Amazon Connect contact flows
- AWS - Lex, Lambda, Dynamo DB, Transcribe, Translate, S3, Polly and Cloud Watch.
- Engaged with different teams and supporting to release the product very effectively.
- Use cloud techniques to conceptualize the solutions.
- Performing deployments using GIT
- Creating cloud formation templates to deploy the code changes using Visual studio code
- Supporting peers through knowledge transition of technologies and analytical models.
Quality Service Associate
Amazon
Chennai, Tamil Nadu
08.2018 - 12.2021
- Project: Amazon Connect
- Client: Amazon.com
- Domain: AWS service testing
- Project Description - Amazon Connect is an Amazon Web Services (AWS) public cloud customer contact center service
- Amazon Connect enables customer service representatives to respond to phone calls or chat inquiries from end customers just as if the contact center infrastructure was set up and managed on premises
- Knowledge on AWS services like S3 storage, Cloud watch metrics, Lambda integrated function, IAM, Directory services, Work mail, Billing services - Performed API testing using POSTMAN app to test the API calls in AWS feature
- Integrated Salesforce with AWS for creating tickets from the customer end
- Amazon Connect - Leading US Insurance Company
- Domain: AWS IVR
- Having hands on experience in testing the AWS services like Connect, S3, Lambda, Cloud watch, Billing, Amazon LEX, Kinesis, workdocs, Directory service, Work mail
- Collaborated with team on-site to accomplish the deadlines
- Automated bug triage report and Test Summary Report using Python with Selenium
- Learning and good knowledge on AWS services and has partial knowledge on automation
Developer
Amazon Development Centre
01.2018 - 12.2021
- Project Description - Implemented Cloud Based contact center on AWS Cloud using Amazon Connect
- This will provide Cost-effective and Remote Customer Care
- Service cloud customer contact center service
- This project includes technologies like Amazon Connect, AWS Lex, AWS lambda, Custom CCP are built, where an agent can see the screen with Call History table and with telephony options in which agent can answer the call if diverted to theagent - Integrated Salesforce with AWS for creating tickets from the customer end
- The metrics and Los of Amazon Connect can be managed in Cloud Watch logs and its dashboard.years of experience as an AWS Clouddeveloper
- Additional Responsibilities - Engaged with different teams and supporting to release the product very effectively
- Use cloud techniques to conceptualize the solutions
- Supported team to hire talents for AWS connect project
- Owns a complete feature in the project and provided best quality testing by reporting all kind ofbugs
- Owns a responsibility to conduct every week QA calls by creating agenda and capturing the MOM for the meeting
- Automated overall test summary report and overall un-triaged bug report and track them on weekly basis - Organized Career growth program for the entire AWS organization for better career growth for the team
- Awards and Recognition - Top Bug Finder in the AWS services for the month of March 2021 - Star Performer of the team for the month of June 2021 - Star Performer of the team for the month of August 2021
AWS Quality Service Associate
Amazon
01.2018 - 08.2018
- Project: Kindle Previewer
- Client: Amazon.com
- Domain: Device Testing
- Project Description - Kindle Previewer is a Desktop application which helps publishers to view their books as how it will render in the various kindle devices like e-ink and fire tablets
- Basically, these applications will validate large number of test IDs as a batch process using SOAP Webservice
- Response will be stored into database after the successful validation
- Display the validated response in UI
- Performed different types of testing: Functional testing, Smoke/Sanity Testing, Regression testing, System testing, User acceptance testing, Usability Testing, Ad-hoc Testing & Exploratory Testing
- Having hands on experience in testing the kindle application across different devices and OS
- Collaborated in team-based, Agile environment to accomplish the deadlines
- Ability to write test plans, test cases, and test scripts from requirements and use cases
- Learning and good knowledge on manual testing concepts.
Education
B.E - Computer Science and Engineering
Anand Institute Of Higher Technology
07.2013 - 07.2017
Skills
- Manual Testing
- Automation testing
- Bug tracking tools like JIRA, SIM, Tcorp
- AWS Services
- Amazon Lex
- Amazon Connect
- AWS Lambda
- Dynamo DB
- AWS S3
- Amazon Polly
- Cloud Watch
- Python
- Git
- Terraform
- Visual studio code
Certification
- Software Manual Testing Certification
- Amazon Connect Technical Training
- Currently pursuing AWS Solution Architect exam and has passion to improve my knowledge in AWS.
Timeline
Technical Cloud Consultant
Virtusa
12.2021 - Current
Quality Service Associate
Amazon
08.2018 - 12.2021
Developer
Amazon Development Centre
01.2018 - 12.2021
AWS Quality Service Associate
Amazon
01.2018 - 08.2018
B.E - Computer Science and Engineering
Anand Institute Of Higher Technology
07.2013 - 07.2017
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