KEERTHANA GOPALAKRISHNAN
APPLICATION DEVELOPER
PANRUTI
Summary
To work in an organization which provides me with ample opportunities to enhance my
skills and knowledge along with contributing to the growth of the organization.
Overview
3
3
years of professional experience
Work History
DEVELOPING
GAVS Technologies Private Ltd
01.2022 - 04.2024
- Contributed to the successful completion of numerous projects, meeting deadlines and adhering to budget constraints.
- Generated detailed documentation to assist other developers and facilitate future maintenance efforts.
- Create the design for user stories and adding it to the ALM Portal.
- Checking the functionality of the Discovery Application.
- Debugging and Updating the bug status in the ALM Portal.
Customer Support Engineer
Allsec Technologies
06.2021 - 12.2022
- Streamlined support processes for faster issue resolution and increased efficiency.
- Provided technical assistance on-site or remotely depending on client needs, ensuring swift issue resolution and minimal downtime.
- Reduced response times by optimizing ticketing system workflows and prioritizing high-impact issues.
- Managed critical incidents effectively by coordinating with relevant stakeholders and providing timely updates to affected customers.
Education
MCA - Master of Computer Applications (Distanced) -
SRM UNIVERSITY
CHENNAI 04.2001 -
BCA-Bachelor of Computer Science -
IMMACULATE COLLEGE FOR WOMEN
CUDDALORE, India 04.2001 -
HR SEC -
SRI P MUTHAIYAR HR SEC SCHOOL
PANRUTI 04.2001 -
Skills
SQL
MS EXCEL
GOLANG
KIBANA
MONGODB
MS WORD
Timeline
DEVELOPING
GAVS Technologies Private Ltd
01.2022 - 04.2024
Customer Support Engineer
Allsec Technologies
06.2021 - 12.2022
MCA - Master of Computer Applications (Distanced) -
SRM UNIVERSITY
04.2001 -
BCA-Bachelor of Computer Science -
IMMACULATE COLLEGE FOR WOMEN
04.2001 -
HR SEC -
SRI P MUTHAIYAR HR SEC SCHOOL
04.2001 -