Keerthana J
Chennai
Summary
Project management professional with extensive experience leading cross-functional teams to deliver measurable outcomes. Expertise in risk management, stakeholder communication, and process improvement. Certified Scrum Master with strong Agile delivery and milestone achievement.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Associate Director, Program & Project Management
LTI MindTree
Chennai
02.2022 - Current
- Led delivery of multiple projects with 20+ team members across diverse technologies.
- Defined project plans, schedules, budgets, and resource allocation ensuring milestone achievement.
- Conducted weekly/monthly stakeholder reviews to track progress and align expectations.
- Spearheaded recruitment drives, onboarding, and training to ramp up offshore/onsite teams.
- Implemented quality audits and compliance checks, improving delivery consistency.
- Awarded SQUAD Award (Q1 2025) for impactful client delivery.
- Client: FCB
Project Manager
Tata Consultancy Services
Chennai
03.2013 - 07.2017
- Managed 30-member global team across EU BUY applications.
- Oversaw project execution, risk management, and delivery tracking.
- Led Incident & Change Management calls, ensuring SLA compliance.
- Drove process improvements reducing incident recurrence.
- Conducted quarterly audits and prepared performance metrics for senior management.
- Coordinated recruitment, induction, and knowledge transition for new associates.
- Client: Nielsen
Application Support SME
Tata Consultancy Services
Chennai
05.2008 - 02.2013
- Provided end-to-end production support for SIRVAL applications.
- Handled incidents, service requests, and escalations within SLA.
- Designed, coded, and tested enhancements in Oracle SQL/PLSQL.
- Facilitated knowledge transfer and maintained project documentation.
- Supported product migration and post-implementation activities.
- Client: Nielsen
Developer
Dexterity Business Analysts
Chennai
08.2005 - 04.2008
- Developed and enhanced applications using Oracle SQL/PLSQL, Unix Shell Script, VB.
- Coordinated directly with clients for requirement gathering and prioritization.
- Supported product migration and implementation.
- Client: Nielsen
Education
B.Tech - Information Technology
Anna University
01.2005
Skills
- Project estimation and resource allocation
- Risk management and mitigation
- Stakeholder communication
- Certified Scrum Master
- Agile coaching and Kanban implementation
- DevOps practices
- Incident and change management
- ITIL processes and SLA adherence
- Escalation handling
- Team building and mentoring
- Recruitment strategies
- Performance management
- JIRA and Azure DevOps
- ServiceNow expertise
- Oracle PL/SQL and SQL Developer skills
- UNIX proficiency
- GitHub usage
Certification
Certified Scrum Master, Certified Scrum Master
Accomplishments
- Multiple awards for incident reduction and SME contributions at TCS.
- Recognized at LTI MindTree for efficient team handling and delivery excellence.
- Successfully implemented Kanban boards (physical and digital) for production support tracking.
- Awarded the SQUAD Award (Q1 2025) for impactful client delivery.
Timeline
Associate Director, Program & Project Management
LTI MindTree
02.2022 - Current
Project Manager
Tata Consultancy Services
03.2013 - 07.2017
Application Support SME
Tata Consultancy Services
05.2008 - 02.2013
Developer
Dexterity Business Analysts
08.2005 - 04.2008
B.Tech - Information Technology
Anna University