Keerthana K
Chennai
Summary
Dynamic Junior Analyst with Novateur Electrical and Digital Systems Pvt Ltd, skilled in data analysis and customer feedback evaluation. Enhanced client satisfaction through a streamlined ticketing system and mentored new team members. Proficient in Microsoft Excel, I identified key trends and financial discrepancies, driving impactful solutions and informed decision-making.
Overview
2
2
years of professional experience
Work History
Junior Analyst (CRM and Finance)
Novateur Electrical and Digital Systems Pvt Ltd
Chennai
09.2023 - Current
- Addressed numerous client questions efficiently across multiple communication platforms.
- Streamlined request process with new ticketing system, significantly improving satisfaction metrics.
- Mentored team of five new support members, enabling them to swiftly integrate into operations.
- Evaluated customer feedback to identify recurring issues.
- Provided technical support for CRM users across multiple departments within the organization.
- Analyzed customer data to identify trends in purchase behavior, customer service issues, and other areas of interest.
- Generated regular reports detailing usage metrics, sales figures, customer feedback.
- Analyzed financial statements to assess company health and identify investment opportunities.
- Collaborated with senior management to develop and monitor key financial performance indicators (KPIs).
- Analyzed financial data to identify discrepancies and develop solutions.
Education
B.Com - Commerce
Meenakshi College For Women
Chennai07-2023
State Board | HSC -
Vailankanni matriculation higher secondary school
Chennai, India03.2020
Skills
- Proficient in Ticketing Systems
- Customer Feedback Analysis
- Data Analysis
- Microsoft Excel
- Data collection & research
- Analytical thinking
Personal Information
- Date of Birth: 07/25/02
- Nationality: INDIAN
Timeline
Junior Analyst (CRM and Finance)
Novateur Electrical and Digital Systems Pvt Ltd
09.2023 - Current
B.Com - Commerce
Meenakshi College For Women
State Board | HSC -
Vailankanni matriculation higher secondary school
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