Keerthana M P

Programmer Analyst

cognizant technological solutions

Bangalore

09.2021 - Current

Implemented and tested enhancement feature requests to improve product functionality and extend performance.
Performed root cause analysis to identify system issues.
Monitored performance of applications after deployment in a production environment.
Developed production, test and beta websites using various software programs.
Identified areas of improvement in current systems architecture and suggested suitable changes.
Created automated scripts to streamline processes and reduce manual labor time.
Collaborated with other programmers to create optimized programming solutions.
Reviewed project specifications, identifying and remedying potential issues that could result in development delays.
Reviewed project documentation and made important changes to match updates to project scope.
Mentored newly hired employees, prepared for project tasks and trained on unfamiliar systems.
Developed mitigation strategies and prepared standard operating procedures.
Prepared technical documentation including flowcharts, diagrams, manuals, reports. related to programming projects.
Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.
Participated in team-oriented environments, working cohesively, and successfully on multiple projects.
Investigated application issues, identified causes and initiated troubleshooting methods for immediate resolution.
Documented program development and subsequent revisions with comments for easy comprehension.
Conducted software trial runs to achieve desired results and confirm accurate information.
Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
Reviewed code written by peers for quality assurance before releasing it into production.
Implemented debugging programs to determine vulnerabilities and issues in software.
Collaborated with business analysts to understand project requirements, customer expectations and timelines.
Met with and collaborated with clients in discussion sessions to make parties aware of project specifications pertaining to applications, databases and systems.
Participated in regular meetings with stakeholders to discuss project progress.
Resolved issues reported by users in a timely manner while adhering to SLAs.
Recommended and executed plans to improve development tools and processes.
Configured devices and components according to project specifications and performed routine maintenance.
Consulted user experience team and managerial department to achieve clarity and purpose in upcoming programs.
Developed technical specifications and plans, documenting details into user manuals for future reference.
Oversaw deployment, configuration and documentation procedures.
Provided technical support on software applications throughout the organization.
Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
Met with stakeholders, product teams and customers throughout system development lifecycle.
Tested, debugged and corrected errors in programs to ensure accuracy and completeness.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Achieved cost-savings by developing functional solutions to problems.
Collaborated with others to discuss new opportunities.
Planned and completed group projects, working smoothly with others.
Exceeded customer satisfaction by finding creative solutions to problems.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Prioritized and organized tasks to efficiently accomplish service goals.
Completed day-to-day duties accurately and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained updated knowledge through continuing education and advanced training.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Identified needs of customers promptly and efficiently.
Modified existing software systems to enhance performance and add new features.
Answered calls per shift to assist with customer questions and concerns.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.