Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Description
Languages
Timeline
Generic
Keerthana R.

Keerthana R.

Pondicherry

Summary

Customer Support Specialist with a proven track record of exceeding expectations and enhancing customer satisfaction. Skilled in managing high-pressure situations, effectively reducing dissatisfaction through clear communication and targeted solutions. Demonstrated ability to achieve organizational goals consistently while providing exceptional service. Extensive experience in addressing billing inquiries and resolving issues for diverse customer bases.

Overview

1
1
year of professional experience

Work History

Executive

Reliance jio
Karnataka
08.2024 - Current
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Prepared detailed reports of daily activities for management review.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.

01.2024 - Current

Education

B.C.G.W.COLLEGE
Pondicherry
03-2025

12th -

Thiruvalluvar Girls Higher Secondary School
01.2022

10th -

S. P. H. School

Skills

  • Tally and Microsoft Excel
  • MS Word proficiency
  • Communication skills
  • Customer service excellence

Languages

  • Tamil
  • English

Personal Information

  • Date of Birth: 30/07/2005
  • Gender: Female
  • Marital Status: Unmarried

Description

I am a detail-oriented B.Com graduate from Pondicherry University with a strong proficiency in Tally ERP, MS Office, Data Entry, Typing, Excel and Handling customer also. Fluent in English and Tamil. Seeking opportunities to leverage my skills and contribute effectively to a dynamic work environment.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Executive

Reliance jio
08.2024 - Current

01.2024 - Current

B.C.G.W.COLLEGE

12th -

Thiruvalluvar Girls Higher Secondary School

10th -

S. P. H. School
Keerthana R.