Keerthana R.
Pondicherry
Summary
Customer Support Specialist with a proven track record of exceeding expectations and enhancing customer satisfaction. Skilled in managing high-pressure situations, effectively reducing dissatisfaction through clear communication and targeted solutions. Demonstrated ability to achieve organizational goals consistently while providing exceptional service. Extensive experience in addressing billing inquiries and resolving issues for diverse customer bases.
Overview
1
1
year of professional experience
Work History
Executive
Reliance jio
Karnataka
08.2024 - Current
- Performed follow-up calls to customers regarding their inquiries or orders.
- Communicated effectively with team members to ensure timely response times for customers.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Prepared detailed reports of daily activities for management review.
- Monitored customer feedback regularly to identify areas for improvement in services offered.
01.2024 - Current
Education
B.C.G.W.COLLEGE
Pondicherry03-2025
12th -
Thiruvalluvar Girls Higher Secondary School
01.2022
10th -
S. P. H. School
Skills
- Tally and Microsoft Excel
- MS Word proficiency
- Communication skills
- Customer service excellence
Languages
- Tamil
- English
Personal Information
- Date of Birth: 30/07/2005
- Gender: Female
- Marital Status: Unmarried
Description
I am a detail-oriented B.Com graduate from Pondicherry University with a strong proficiency in Tally ERP, MS Office, Data Entry, Typing, Excel and Handling customer also. Fluent in English and Tamil. Seeking opportunities to leverage my skills and contribute effectively to a dynamic work environment.
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Executive
Reliance jio
08.2024 - Current
01.2024 - Current
B.C.G.W.COLLEGE
12th -
Thiruvalluvar Girls Higher Secondary School
10th -
S. P. H. School
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