Keerthana Sekar

Web Application Support

Key Responsibilities:

• Supported cloud-based platforms, web applications, and digital services, ensuring high availability, and optimized performance
• Collaborated with the DevOps team to manage Git repositories, handle AWS instance creation, and perform IP whitelisting
• Participated in Drupal application UAT and deployment activities for new site releases
• Handled the migration of Jira projects from Azure DevOps and instance-to-instance transfers with minimal disruption
• Maintained Jira user licensing, project creation, and access control through effective permission scheme management.

Jira Administrator

Key Responsibilities:

• System Configuration & Customization: Configured Jira projects, workflows, issue types, and field configurations
• User & Permission Management: Administered users, groups, roles, and permissions to maintain security and governance
• Workflow Design & Implementation: Developed workflows with validators, conditions, and post-functions
• Jira Automation: Created rules to streamline repetitive tasks, improve SLAs, and automate notifications.
• REST API Integration: Integrated Jira with third-party tools and CI/CD systems using REST APIs.
• Webhook Configuration: Built webhooks for automated communication with Slack, Jenkins, and custom tools.
• Instance Administration: Performed maintenance, monitoring, and system updates for optimal Jira performance.
• Add-on Management: Installed and configured plugins including ScriptRunner, Automation for Jira, and Tempo.
• Data Migration: Led Cloud-to-Cloud and Server-to-Cloud Jira migrations and managed backup processes.
• Security Auditing: Conducted permission audits and workflow reviews for compliance.
• Confluence Integration: Linked Jira issues with documentation in Confluence for team collaboration.

Key Responsibilities:

• Monitored and analysed system alerts, ensuring proactive resolution of incidents
• Conducted server maintenance, application uptime checks, and node integration
• Troubleshot memory, CPU utilization, and network-related failures
• Managed SNMP integrations, patch installations, and alarm filtering processes

Key Responsibilities:

• Led ITIL-based incident and change management processes
• Monitored and restored application and network stability using SolarWinds, Dynatrace, and Zabbix
• Managed access provisioning, Active Directory configurations, and SAP administration