KEERTHANA SIVARAJU
Coimbatore
Summary
I work as Paralegal, Galvanizer and Patent analyst and also worked as Technical Support Specialist holding a total of 6 years of experience in delivering end-to-end technical assistance and troubleshooting for enterprise environments. Skilled in networking, incident management, and customer-facing support, ensuring high-quality service and timely resolution of complex issues. Proficient in tools like JIRA and Splunk for monitoring, analysis, and workflow management. Adept at diagnosing problems, implementing solutions, and collaborating with cross-functional teams to enhance system reliability and user satisfaction. Known for strong communication, problem-solving, and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Paralegal, Galvanizer and Patent analyst
METAYAGE PRIVATE LIMITED
Coimbatore
05.2022 - Current
- Check in with clients and keep them updated on their projects.
- Organize important information and review past work.
- Help new clients get started by guiding them through the process.
- Entering new U.S. Provisional, Design, Divisional and re-examination files into databases.
- I serve as a client manager, actively involved in ensuring an onboarding process for new leads and prepare draft.
- Sourcing candidates, screening resumes, conducting interviews, coordinating the hiring process, onboarding new hires.
- Assisted in drafting patent applications to support intellectual property protection strategies and ensure compliance with patent laws.
- Reminding team members to complete filings and meet deadlines.
- Monitoring progress and sharing updates to finish tasks early.
- Organizing weekly team calls to stay aligned.
- Sending emails to assign or reassign tasks to team members and consultants.
- Supporting the team by contacting clients for approvals and payments.
Technical Support - SMO
COGNIZANT TECHNOLOGY SOLUTIONS
Coimbatore
03.2019 - 06.2021
- Handle incident tickets and manage tasks in JIRA. Keep clients updated on the status of any ongoing issues and ensure that activities are completed within the specified time frames.
- Assist clients for next level application issues detailed in the Service Management Agreement (SLA). Track day today activity status and follow-up to ensure client satisfaction.
- Proactively find issues with standard procedure documents, analyse server performance using logs, and contact the appropriate support teams to optimize server performance.
Education
MBA - Human resource
Bharathiar University
Coimbatore01.2024
Bachelor of Computer Application -
NGM College of Arts and Science
Pollachi01.2018
Skills
- ANSI SQL
- JIRA
- SPLUNK
- CA WA Workstation
- CyberArk
- BMC Remedy
- Time Management
- Problem-solving
- Documentation
- Engaging Presentation
- Project management
- Customer Facing
Certification
- ANSI SQL Skill Certification, Cognizant Internal Certification
- UNIX Certification, Cognizant Internal Certification
- HR analytics with Microsoft Excel for Human Resource Management
Recognitions
- 2022, Received recognition as a Flying Start Performer for putting on an excellent job - METAYAGE PRIVATE LIMITED.
- 2024, Honored as an all-around performer for successfully managing two teams - METAYAGE PRIVATE LIMITED.
Timeline
Paralegal, Galvanizer and Patent analyst
METAYAGE PRIVATE LIMITED
05.2022 - Current
Technical Support - SMO
COGNIZANT TECHNOLOGY SOLUTIONS
03.2019 - 06.2021
MBA - Human resource
Bharathiar University
Bachelor of Computer Application -
NGM College of Arts and Science