Keerthana Sridhar
Bengaluru,KA
Summary
Dedicated and experienced AML professional with 3+ years of expertise in AML Transaction Monitoring. As a Senior Analyst specializing in transaction monitoring, I possess extensive knowledge of Financial Crime Compliance, Anti-Money Laundering and KYC. With prior experience in the fields of Customer Service, Complaints Handling and Sales, I have developed a well-rounded skill set that allows me to remain adaptable and flexible in response to changing market trends and as a result, I am able to consistently deliver high quality work and exceed expectations. Seeking a challenging role where I can leverage my skills to contribute to the financial integrity and compliance of an organization.
Overview
4
4
years of professional experience
Work History
Senior Investigator - Financial Crime Risk
HSBC
11.2022 - Current
- Conducted thorough and risk-based reviews of customer transactions to identify and investigate potentially suspicious activities for private banking clients
- Implemented and maintained transaction monitoring systems, optimizing alert thresholds and ensuring compliance with regulatory requirements
- Collaborated with cross-functional teams to enhance detection scenarios, reduce false positives and improving operational efficiency
- Produced comprehensive SAR (Suspicious Activity Report) narratives, documenting findings and recommended actions for filing with regulatory authorities
- Mentored and trained new team members on AML policies, procedures, and transaction monitoring best practices
- Maintained up-to-date knowledge of AML laws, regulations, and industry trends to ensure compliance and effectiveness in AML efforts
- Conducted in-depth investigations into alerts generated by transaction monitoring systems to identify suspicious activities and potential money laundering
- Assisted in the development and implementation of enhanced due diligence processes for high-risk/PEP customers
- Participated in the periodic review and enhancement of AML policies and procedures to align with changing regulations and industry best practices
- Supported team members by sharing insights, best practices, and offering training to improve overall AML knowledge within the organization and supported IT team with the testing new applications
CCSS Representative/Complaints Specialist
HSBC
09.2020 - 10.2022
- Maintained and managed customer files and databases
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Initiated remedial actions by decreasing financial inconsistencies, reducing expenditures and eliminating system imperfections
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Trained new employees on best-practices and customer care procedures to eliminate inefficiencies
- Managed timely and effective replacement of damaged or missing products
- Coordinated timely responses to online customer communication and researched complex issues
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Recommended products and services to meet customers’ credit card and banking needs
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
Education
Post Graduate – International Trade Management -
Narsee Monjee Institute of Management Studies
01.2022
Bachelor of Commerce - Accounting and Finance
Sheshadripuram Institute of Commerce And Management
01-2020
Skills
- Financial crimes investigation
- Money laundering investigations
- Investigation management
- Compliance assessment
- Team development
- Detailed report writing
- Risk assessment & analysis
- Calm in crisis situations
- Action planning
- Report preparation
Certification
• ICA certification in compliance (International compliance Association) in progress
- AML, financial crime, KYC/CDD, compliance,certifications (HSBC)
- Risk management -TATA CONSULTANCY SERV ICES (TCS)
• Carcer Edge - Knockdown the Lockdown, TATA CONSULTANCY SERVICES (TCS) (TATA C“ONSULTANCY SERV ICES (TCS)
• gsi in 90 minutes -TATA CONSULTANCY SERVICES (TCS)
• Biometrics -TATA CONSULTANCY SERVICES TCS)
• Introduction to Nfts- upGrad
• How to stay relevant in your jobs during digitalization and automation -upGrad
• Building Digital Transformation Strategics -upGrad
• Product Management Certification Program, upGrad (Duke University)- UpGrad
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hobbies and Interests
- Listening to Music
- Travelling
- Cooking
- Dancing
- Apparel designing & decor
Disclaimer
I hereby assure that the above information is true to the best of my knowledge.
Timeline
Senior Investigator - Financial Crime Risk
HSBC
11.2022 - Current
CCSS Representative/Complaints Specialist
HSBC
09.2020 - 10.2022
Post Graduate – International Trade Management -
Narsee Monjee Institute of Management Studies
Bachelor of Commerce - Accounting and Finance
Sheshadripuram Institute of Commerce And Management
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