Keerthana Sudheer
Learning Operations Analyst - Learning & Development
Bengaluru,KA
Summary
Results-oriented Learning Operations Analyst with a proven track record of leading and managing teams to optimize learning programs, processes, and systems. Experienced in overseeing end-to-end execution of training initiatives, fostering team collaboration, and ensuring alignment with organizational objectives. Skilled in driving operational efficiencies, analyzing learning data, and delivering data-driven insights to enhance employee development. Demonstrated ability to successfully manage cross-functional projects, lead diverse teams, and mentor colleagues to achieve high performance. Passionate about advancing learning and development initiatives and eager to apply leadership skills in an HR or L&D role to support talent growth and drive organizational success.
Overview
8
8
years of professional experience
17
17
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Learning and Development Analyst
Accenture
03.2024 - Current
- Learning Program Coordination: Manage the scheduling, logistics, and execution of training programs, ensuring seamless delivery and alignment with organizational goals.
- Learning Management System (LMS) Administration: Oversee the administration of the LMS, including course uploads, tracking employee progress, and resolving system issues.
- Data Analysis & Reporting: Collect and analyze training data to assess the effectiveness of programs, generating reports on training completion rates and performance metrics.
- Communication & Stakeholder Management: Serve as the primary point of contact for employees, trainers, and internal stakeholders, ensuring clear communication regarding training needs and updates.Process Improvement & Efficiency: Continuously evaluate and improve training processes and workflows to enhance operational efficiency and streamline administrative tasks.
- Developed lesson plans, instructional materials, and written practice tests for learning management system (LMS) administration and training program optimization courses.
- Created customized training programs tailored to specific departmental needs, boosting overall performance and productivity levels across the organization.
Assistant General Manager
Byjus Think And Learn
06.2021 - 12.2023
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Worked in refining recruitment model through data analysis.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Facilitated team meetings to discuss targets and strategies, fostering collaborative work environment.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
Senior Recruitment Associate
Byjus Think And Learn
09.2017 - 05.2021
- Collaborated with internal stakeholders to identify workforce planning needs for current openings as well as future growth projections.
- Responsible for : Sourcing candidates , evaluating candidates , Offer release & engagement activities along with onboarding & supervision.
- Delivered exceptional candidate experiences throughout the recruitment life cycle, fostering positive employer branding and promoting company culture.
- Maintained extensive campus network channel on PAN India level.
- Designed, developed, and implemented successful recruitment process to fill more than 1000+ vacancies each year.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Worked alongside global business leader to deploy new training strategies.
- Excelled in Workday, Successfactors, Ramco, Leadsquare & other similar softwares.
Business Development Executive
Byjus Think And Learn
08.2016 - 08.2017
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Responsible for : Lead generation, lead qualification strategy, building prospects, revenue generation, customer retention.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
Education
Bachelor of Technology - Biomedical Engineering
Govt Model Engineering College
Kerala 06.2017 - 08.2020
12th
Vivekodhayam Girl's Higher Secondary School
Kerala 06.2014 - 06.2017
10th
Chinmaya Vidyalaya
Kerala 04.2001 - 06.2012
Skills
- Stakeholder Management
- Team Leadership & Mentoring
- Data Analysis & Reporting
- Talent Acquisition & Recruitment Strategy
- Learning Management Systems (LMS)
- Project Management
- Process Optimization
- HRIS Systems (eg, Workday)
- Advanced Excel (Data Analysis, Pivot Tables, VLOOKUP)
- Business Intelligence Tools (eg, Power BI)
Certification
People Leadership Credential
Timeline
FY24 Elite Advocate on Information Security
10-2024
People Leadership Credential
08-2024
Learning and Development Analyst
Accenture
03.2024 - Current
Assistant General Manager
Byjus Think And Learn
06.2021 - 12.2023
Senior Recruitment Associate
Byjus Think And Learn
09.2017 - 05.2021
Bachelor of Technology - Biomedical Engineering
Govt Model Engineering College
06.2017 - 08.2020
Business Development Executive
Byjus Think And Learn
08.2016 - 08.2017
12th
Vivekodhayam Girl's Higher Secondary School
06.2014 - 06.2017
10th
Chinmaya Vidyalaya
04.2001 - 06.2012
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