Keerthana Venugopal
london
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Principal Associate
Eurofins India Pvt Ltd
India
2016.10 - 2023.01
- Investigate and resolve in-depth customer queries and advanced technical issues
To provide product expertise and guidance to the support team by assisting with stakeholders, change control processes in global roll outs and deployments and developing product knowledge and skill sets
To provide day to day operational support to the team leader in managing team SLA's and customer satisfaction
Getting hands on experience in Intune packaging and deployments and assigning licenses for 0365 to assets as per user requirements,practical knowledge in managing enterprise configuration management and CMDB, with the ServiceNow platform.
Preparing and presenting Daily, Weekly and Monthly Reports on the team tickets and packages created and Good Communication and Technical Documentation skills adhering to SLA (Service Level Agreement) Compliance and continous Email Support
Implemented Fileexchange solution project in Eurofins which is used to safely transfer files within the organization by proper communication of updates and changes to users and stakeholders to ensure smooth transitions and user adoption with collaboration among different IT infra teams.
Worked on Ivanti Application Manager for creation(RES)/deployment of packages using VB scripts/PowerShell scripting and expertise knowledge on Ivanti console for managing distributed assets across the organization.
SCCM/Intue/RES:
Engineering daily support and administration of an SCCM/Intune/RES infrastructure.Create packages, collections, and advertisements for distributions.
Investigate and Problem Resolution with Configuration Manager Client on endpoints
Worked for Europe region packaging with PowerShell AppDeploy Toolkit (PSADT)for creating packages and importing to SCCM and Intune for deployments.Worked in windows deployments /MDT
Prioritize and coordinate security patch and software testing schedules and distributions.
Manage software distribution from Intune/SCCM including Microsoft Security upgrades and standard desktop software on global basis.
Troubleshoot and correct SCCM client and distribution point errors and analyse failed SCCM deployments and SCCM health issues(Backup and Recovery)
Manage,Software Installation and administer SCCM client health, including the process of getting clients healthy
Autopilot windows deployment using Microsoft Intune-Autopilot device registration and profile creation
Managing endpoint protection with Microsoft Intune and Intune to deploy and secure apps
Worked on global deployments of software’s (core applications) managing around 50k devices in organization.
Software Asset management:
Create Custom Reports,Technical Documentation and dashboards ,Asset Tracking for use in planning corporate software requirements.
Project coordinator
Worked on for Windows7 to 10 migrations with the PMO team, Windows 2008 server migration and SCCM project management onboarding to IT infra organization and part of planning, implementation, and maintenance of client IT infrastructure change management committee.
Office 2016 upgrade - implementation of the latest Microsoft collaboration tools to Eurofins (Office365)
Expertise knowledge in change management for APAC regions for in-house applications managed in Eurofins.
Coordinated with IT Security and Business to get the latest endpoint security version of Blackberry Protect, Blackberry Optics, Red Cloak, and McAfee for the outdated devices as part of security compliance project in organization.
As the Project Coordinator(PMO role), I step in to efficiently manage the project activities. This involves coordinating with the development team to set up the necessary systems for coding and testing, ensuring that job setups are done correctly, and planning out the project timeline in detail. For instance, I work closely with the team leads to allocate resources effectively, making sure that developers have the necessary tools and support to carry out their tasks smoothly.Good knowledge on SAM and software licenses
As part of comprehensive project planning, I conduct meetings with the development team and the client to gather requirements and establish clear objectives. This includes identifying key milestones and deadlines, breaking down tasks into manageable units, and creating a project schedule that outlines each step of the development process. Through meticulous planning, we aim to ensure that all project deliverables are met within the agreed-upon timeframe and that the client's expectations are aligned with our progres
I have organized regular review meetings where the client can provide input on the app's design, functionality, and user experience. By maintaining open lines of communication and addressing any concerns promptly, we strive to ensure that the client is satisfied with the project deliverables and that any necessary adjustments are made in a timely manner.
Senior Administrator
Micorland Pvt ltd
2014.03 - 2014.12
- Worked as Senior administrator in First Niagara Financial Group (FNFG)&AON projects
- Requirement gathering, assigning packages to packaging engineers and involved in mentoring and training packagers.
- Technical review of the application to be repackaged, repackaging of the application, implementing the client standards, unit testing & QA of the applications
- Preparing and presenting Daily, Weekly and Monthly Reports
- As the Project Coordinator, I step in to efficiently manage the project activities
- This involves coordinating with the development team to set up the necessary systems for coding and testing, ensuring that job setups are done correctly, and planning out the project timeline in detail
- For instance, I work closely with the team leads to allocate resources effectively, making sure that developers have the necessary tools and support to carry out their tasks smoothly
Systems Administrator
Atos IT Pvt Ltd (Siemens IT solutions India Pvt Ltd)
2010.06 - 2014.03
- Worked as systems engineer in Siemens, later aquired by Atos Pvt Ltd. Projects:DTNA/MBUSA/BBC/Siemens Healthcare.
- Daily live meeting/interacting with Client (Package coordinator)
- Packaging of signed and unsigned drivers
- Sequencing applications using App-V
- Creation of exe files for various purposes, using Wise script editor/, VB Scripting
- Identifying the problems in packaging and solving the issues and client support
- Creation of application packaging Windows Installer Database (.MSI), Windows Installer Transform(.MST), windows installer merge module (MSM), windows installer patch(.MSP), Validation module(.CUB), windows installer patch creation file, Upgradation of existing MSI
- Deployed applications in SCCM
Cafe operations analyst
Caffe Nero
london
2023.05 - 2024.01
- Applied data toward developing optimum objectives, strategies and plans for improved business
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Spearheaded risk assessments, identifying potential challenges and opportunities with key initiatives.
- Identifyiing business ,Incident Management and use tools or software for data analysis, including customer relationship management (CRM) software, POS system reports, or specialist analytics platforms, to carry out this plan successfully. With the aid of these technologies, data may be gathered and analyzed to find trends, patterns, and insights that can guide decisions.
- Data analytics were used to determine consumer patterns and preferences, which influenced menu changes and advertising tactics.
- Immediately fixed IT-related problems to reduce service interruptions and guarantee a flawless client experience.
- optimized stock levels and save waste by using inventory management software to control inventory levels.
- facilitated staff training sessions on IT tools and systems to encourage competency and uptake.
- Using accounting software, I oversaw cash transactions and produced sales reports while maintaining accuracy and transparency.
Education
Master of Science - International Project Management
Coventry university london
London 2023.01 - 2024.04
Bachelor's degree - Electronics and Communication
SVCE
India 2005.06 - 2009.06
Skills
- Application Packaging
- Packaging Tools: InstallShield, Orca, Wise Package Studio,Admin studio
- SCCM Software Deployment
- MDT/Windows deployments
- Intune Packaging
- Ivanti Application Manager Console/RES
- Email Support
- Scripting: VBScript, PowerShell, Batch Script,Python
- Ticketing Systems: JIRA, ServiceNow, OTRS
- Configuration Management Database (CMDB),Software Asset Management
- Change Management
Languages
English
Advanced
Hindi
Advanced
Tamil
Advanced
Malayalam
Fluent
Timeline
Cafe operations analyst
Caffe Nero
2023.05 - 2024.01
Master of Science - International Project Management
Coventry university london
2023.01 - 2024.04
Principal Associate
Eurofins India Pvt Ltd
2016.10 - 2023.01
Senior Administrator
Micorland Pvt ltd
2014.03 - 2014.12
Systems Administrator
Atos IT Pvt Ltd (Siemens IT solutions India Pvt Ltd)
2010.06 - 2014.03
Bachelor's degree - Electronics and Communication
SVCE
2005.06 - 2009.06