Keerthanaa Easwaran

• Coached team on Agile best practices and SAFe principles, enhancing team velocity and delivery consistency.
• Led daily standups, sprint planning, sprint reviews, and retrospectives for a 6-member Agile team.
• Collaborated with stakeholders to gather requirements, prioritize tasks, and align deliverables with business objectives.
• Removed impediments and protected team members from interruptions and distractions to maximize productivity.
• Collaborated with product owners to clarify requirements and refine user stories.

Tools Used: Azure Databricks, Azure Storage Explorer, JIRA, Git (CI/CD pipeline management)

• Provided technical support for customer inquiries via phone and email.
• Delivered remote customer service, presenting tailored product solutions to enhance customer satisfaction.
• Assisted customers with product troubleshooting and service-related issues promptly.
• Documented customer interactions accurately in the ticketing system for reference.

Tools Used: ICM, One Source, JIRA

• Developed Power BI dashboards and reports that delivered actionable insights on popular renovation techniques and budget patterns, enhancing client strategy.
• Analyzed large datasets to identify trends and patterns in customer behaviour.
• Assessed the effectiveness and accuracy of new data sources and data gathering techniques.
• Analyzed real estate and renovation trends among first-time home buyers using client-provided datasets; identified key buyer preferences through case studies to inform client strategies.
• Presented findings in clear reports, supporting project objectives and initiatives.

Tools Used: PowerBI, Excel, SQL

• Managed datasets and assessed client requirements to align development teams with Agile delivery practices, enhancing project delivery.
• Collaborated with stakeholders to gather requirements for new projects and initiatives.
• Analyzed business processes to identify areas for improvement and efficiency.
• Developed detailed documentation to support project planning and execution.
• Liaised between business and technical teams to ensure project compliance with data protection norms, facilitating effective communication.

Tools Used: Excel, PowerBI